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Hey so I was just wondering; is any1 else experiencing "lags" ingame around evening time? My ping via multiple Speedtests is always 13-20ms, other games work fine, its just that with FF I have these issues, is there literally anything I can do? My Internet Provider is Telekom Germany and I'm not sure if its just me with these issues or if this is known.
Ahh yes, I have the same issue.
Get a VPN or Switch to something else because Telekom is sending your connection through overloaded nodes in Frankfurt.
Also, Telekom claims that it is not their fault and blames SE server for it.
Try to talk to them yourself and get a callback during problematic hours.
Ive tried this 4 times already but every time the issue dissapears the day of the callback and I do not have problems for a couple of weeks.
But with no issues the technician cant find the problem.
Just 1 more year and I can change the provider.
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.
We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.
Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!