Black textures/clipping on the level 97 Aiming head piece as male miqo'te

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Date & Time: 05/07/2024
Frequency: All the time
World name: Moogle
Character name: Aco Nale
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: Level 97 dungeon head pieces for Aiming, Striking and Scouting jobs when used by male miqo'te
Party or solo: All the time
In-game time: All the time, it's a graphical issue related to male miqo'te ears (possibly female miqo'te as well)
Area and coordinates: Aiming, Striking and Scouting head pieces obtained from the level 97 dungeon
Housing: n/a

Steps:

1. Equip or try the Aiming, Striking or Scouting head pieces from the level 97 dungeon as a male miqo'te.

2. Observe black textures at the base of the ears that shouldn't be there (see pictures below).

Description:

Since my previous bug report was moved to "insufficient information", I will provide more examples and try to better explain the issue at hand.

There is a graphical bug found when equipping or trying the Aiming headgear from the level 97 dungeon as a male miqo'te. Since the Striking and Scouting head pieces share the same model, I presume the issue is also found there but I have not been able to test it.

The bug manifests as black textures at the base (both inside and outside) of the ears, around the area where they stick out of the cap, likely due to clipping or the ears not being adjusted properly.

I am unsure if this issue happens to female miqo'te or other races such as viera (if they can use it) as well.

The red arrows and circles in the pictures below show the problem in question:

https://i.imgur.com/xywFxyx.pnghttps://i.imgur.com/09jTBTs.pnghttps://i.imgur.com/AJ1UVOp.png

The following picture shows how the ears should look like with a different piece of headgear that also has holes for the ears to stick out:

https://i.imgur.com/6M8mZXw.png

As we can see, there's no black textures in this latest picture.

I would ask the developers to please fix this so that those texture/clipping problems disappear on the aforementioned head pieces from the level 97 dungeon.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Name\Documents

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F8
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 32637.164MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37501.164MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.897GB SYSTEM_FREEDISC_SPACE 556.649GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1843.456GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8024.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16318.582 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_362f239e9bd019fc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_362f239e9bd019fc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_362f239e9bd019fc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_362f239e9bd019fc\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5186
SYSTEM_GRAPHICS_DRIVER_DATE 3/12/2024 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {D2D15DA5-84FF-4C94-825B-BD6C26DDBC55}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 4/12/2024 01:00:00
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {3CB27CEE-4751-4FEB-A575-794D8294CAE5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 4/12/2024 01:00:00
SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AA338CBD-780F-4104-B827-A82B13194BC3}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 6/8/2023 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B4E7AC0-0FDC-11EF-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B588CE0-0FDC-11EF-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B58DB00-0FDC-11EF-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B6759F0-0FDC-11EF-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B4E2CA0-0FDC-11EF-8001444553540000}
SYSTEM_INPUT_NAME MX Vertical Advanced Ergonomic Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B678100-0FDC-11EF-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B678100-0FDC-11EF-8008444553540000}
SYSTEM_INPUT_NAME MX Vertical Advanced Ergonomic Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B678100-0FDC-11EF-8009444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B67A810-0FDC-11EF-800B444553540000}
SYSTEM_INPUT_NAME MX Vertical Advanced Ergonomic Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B67A810-0FDC-11EF-800C444553540000}
SYSTEM_INPUT_NAME MX Vertical Advanced Ergonomic Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B684450-0FDC-11EF-800D444553540000}
SYSTEM_INPUT_NAME H150iRGBPROXT
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Black textures/clipping on the level 97 head piece as male miqo'te — Mozilla Firefox
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
WebView2 Runtime de Microsoft Edge
Steam
World of Warcraft Classic Era
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Adobe Refresh Manager
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
NZXT CAM 4.64.2
AutoFirma
Mozilla Firefox (x64 es-ES)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
Baldur's Gate 3
Tactics Ogre: Reborn
VLC media player
WinRAR 7.00 (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Update for Windows 10 for x64-based Systems (KB5001716)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Adobe Acrobat (64-bit)
NVIDIA Controlador de gráficos 551.86
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA Software del sistema PhysX 9.21.0713
Actualización de NVIDIA 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Controlador de audio HD 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft .NET Host - 6.0.11 (x64)
Microsoft .NET Runtime - 6.0.11 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000E78
C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe 0000355C
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00003E40
C:\Program Files\Mozilla Firefox\firefox.exe 0000249C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000041E0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000028E0
C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00001A1C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24061.93.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000038A4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21970.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000037EC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21970.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003C20
C:\Windows\Explorer.EXE 00001E90
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000014DC
C:\Windows\System32\CompPkgSrv.exe 00002F9C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_01042bb7f11c17c4\RtkAudUService64.exe 0000455C
C:\Windows\System32\RuntimeBroker.exe 00002120
C:\Windows\System32\SecurityHealthSystray.exe 00004554
C:\Windows\System32\oobe\UserOOBEBroker.exe 000027B4
C:\Windows\System32\smartscreen.exe 00001944
C:\Windows\System32\svchost.exe 00003FB8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000469C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000C08
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003EC4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001C50
C:\Windows\system32\ApplicationFrameHost.exe 00000C64
C:\Windows\system32\DllHost.exe 00003824
C:\Windows\system32\conhost.exe 00003FE8
C:\Windows\system32\sihost.exe 00002078
C:\Windows\system32\svchost.exe 00001688
C:\Windows\system32\taskhostw.exe 000031DC