Loading screen freezes on Xbox Series S

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 7/3
Frequency: Often
World name: Faerie
Character name: Vi Sumac
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Play on Xbox series S
2. Attempt to load any cutscene, duty, or travel
3. You’ll see the loading whee freeze up and maybe move a couple notches every 5-10 minutes.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Google chrome IOS
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: