Missing character settings backup data from server

I am revisiting the game preparing for the new expansion. Upon installation on my new laptop, i realize the character settings that I backed up on the server is missing. I am absolutely sure I performed a backup at some point last year.

Date & Time: 14/06/24
Frequency:
World name: Zodiark
Character name: Gattsu Yagami
Retainer name: - /
NPC name: - /
Monster name: - /
Class/Level: - /
Party or solo: - /
In-game time: - /
Area and coordinates: - /

Housing: -
Steps: -
1. Character selection screen
2. Character settings backup - missing


Connection Specs
- Type of internet connection/provider: N/A
- Modem maker/model number: N/A

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

Laptop Model Name: Legion
Laptop Model Number: 7 2022

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 5900HX with Radeon Graphics (16 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS GKCN60WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32620.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 35820.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.622GB SYSTEM_FREEDISC_SPACE 497.097GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.854GB SYSTEM_FREEDISC_SPACE 113.256GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.000GB SYSTEM_FREEDISC_SPACE 10.874GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16177.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16310.029 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_f8a7dff6a7392688\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_f8a7dff6a7392688\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_f8a7dff6a7392688\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_f8a7dff6a7392688\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5585
SYSTEM_GRAPHICS_DRIVER_DATE 5/13/2024 09:30:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1A2FE1DD-3DA9-489F-9325-7D990C50616C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9445.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/22/2022 09:30:00
SYSTEM_SOUND MSI MP243X (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A097D75D-5CBB-4345-9F17-15D5ACA9C7E4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2024 09:30:00
SYSTEM_SOUND Speakers (Razer Kraken V3 HyperSense)
SYSTEM_SOUND_DEVICE_ID {9753E6EB-2962-423F-B36B-057BA6991F37}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3672
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/21/2024 09:30:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {EC34B65C-8629-4B2E-8B4C-4508140D6F21}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9445.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/22/2022 09:30:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C3CB970-AA64-11EE-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8258)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D0CC2F0-B26E-11EE-8008444553540000}
SYSTEM_INPUT_NAME Multi-Device Keyboard K380
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {760003D0-B259-11EE-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C3DF1F0-AA64-11EE-8003444553540000}
SYSTEM_INPUT_NAME ITE Device(8258)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D0CC2F0-B26E-11EE-8009444553540000}
SYSTEM_INPUT_NAME Multi-Device Keyboard K380
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C3DF1F0-AA64-11EE-8004444553540000}
SYSTEM_INPUT_NAME ITE Device(8258)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D0CEA00-B26E-11EE-800A444553540000}
SYSTEM_INPUT_NAME Multi-Device Keyboard K380
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {760051F0-B259-11EE-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {760051F0-B259-11EE-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76007900-B259-11EE-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76007900-B259-11EE-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7600C720-B259-11EE-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A93F390-B26F-11EE-800E444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F385D660-B270-11EE-8010444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 9 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C3EDC50-AA64-11EE-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3862480-B270-11EE-8011444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C403BE0-AA64-11EE-800A444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C403BE0-AA64-11EE-800B444553540000}
SYSTEM_INPUT_NAME ITE Device(8258)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A93F390-B26F-11EE-800F444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C403BE0-AA64-11EE-800C444553540000}
SYSTEM_INPUT_NAME ITE Device(8258)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D0D1110-B26E-11EE-800B444553540000}
SYSTEM_INPUT_NAME Multi-Device Keyboard K380
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C403BE0-AA64-11EE-800D444553540000}
SYSTEM_INPUT_NAME ITE Device(8258)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D0D1110-B26E-11EE-800C444553540000}
SYSTEM_INPUT_NAME Multi-Device Keyboard K380
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D0D3820-B26E-11EE-800D444553540000}
SYSTEM_INPUT_NAME Multi-Device Keyboard K380
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


Browser Information
- Name and version of the browser currently in-use: Edge
- Internet Explorer Version: 125.0.2535.92

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Information About the Peripherals You Are Using
-Type: KB / Mouse
-Maker: Logitech / Razer
-Model Number: Naga

Did you backup character settings?

Are you sure it wasn't just server settings?

They are separate buttons. One is above the character list, the other is next to each individual character.

Yeah I am aware there are 2 backups, 1 for character and 1 for client. I am absolutely sure I had backed up both, as I had used both of these functions before. So it is really weird how there is no character settings backup at all.