Online Store Technical Difficulties (Jun. 3, 4)

We are currently experiencing an issue with the Online Store that is causing a significant delay in the delivery of optional items purchased service account-wide for characters belonging to North American Data Center Worlds. We are currently investigating and working on restoration of the system. Your patience is greatly appreciated.

We apologize for any inconvenience this may cause.

[Date & Time]
From May 30, 2024 10:15 a.m. (PDT)
From May 30, 2024 17:15 (GMT)
From May 30, 2024 18:15 (BST)
From May 31, 2024 3:15 (AEST)

[Details]
When service account-wide optional items are purchased, delivery is significantly delayed for characters belonging to North American Data Center Worlds.

[Cause]
Under investigation

[Affected Service]
Online Store customers

Regarding the previously announced issue of the Online Store that is causing a significant delay in the delivery of optional items purchased for characters belonging to North American Data Center Worlds, the issue has been fixed on Monday, Jun. 3, 2024 9:04 p.m. (PDT) / Tuesday, Jun. 4, 2024 4:04 (GMT) / 5:04 (BST) / 14:04 (AEST).
We expect the system to take a while to normalize, and until then, there might be a delay in the delivery of optional items.

We apologize for any inconvenience this may have caused and thank you for your patience until the items are delivered.

[Date & Time]
From May 30, 2024 10:15 a.m. (PDT)
From May 30, 2024 17:15 (GMT)
From May 30, 2024 18:15 (BST)
From May 31, 2024 3:15 (AEST)

[Details]
Significant delay in the delivery of account-wide items purchased from the Online Store for characters belonging to North American Data Center Worlds.

[Cause]
Server program issue

[Affected Service]
Online Store

Regarding the issue of the Online Store that was causing a significant delay in the delivery of optional items purchased for characters belonging to North American Data Center Worlds, it has been confirmed that the issue with the delay has been resolved on Jun. 5, 2024 11:26 p.m. (PDT).

We apologize for any inconvenience caused.

[Date & Time]
May 30, 2024 10:15 a.m. to Jun. 5, 11:26 p.m. (PDT)
May. 30, 2024 from 17:15 to Jun. 6, 2024 6:26 (GMT)
May. 30, 2024 from 18:15 to Jun. 6, 2024 7:26 (BST)
May. 31, 2024 from 3:15 to 16:26 (AEST)

[Details]
Significant delay in the delivery of account-wide items purchased from the Online Store for characters belonging to North American Data Center Worlds.

[Cause]
Server program issue

[Affected Service]
- Online Store