Friend got banned

So my friend received a false ban for RMT - a 4 day ban that has since lifted. He has proof that the gil trading he did was between his own characters. Yet every time he opens a ticket to have this ban removed from his account, he only gets an automated response or a non response to the issue, then the ticket is closed. He's concerned since if he gets another ban for trading gil between characters, he'll probably get a permanent ban. Any way to resolve this issue?

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Originally Posted by Ophieeeeee

So my friend received a false ban for RMT - a 4 day ban that has since lifted. He has proof that the gil trading he did was between his own characters. Yet every time he opens a ticket to have this ban removed from his account, he only gets an automated response or a non response to the issue, then the ticket is closed. He's concerned since if he gets another ban for trading gil between characters, he'll probably get a permanent ban. Any way to resolve this issue?

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He should stop trading gil between his characters if he is afraid that will be mistaken for RMT.
There is basically no way of making SE take a closer look at the matter and reversing their decision.

Greetings Ophieeeeee,

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. We would advise to inform your friend to contact the appropriate region's Support Center (NA/EU/JP) for further assistance regarding their account.

This thread will be moved to "Separate Support Required"

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