[EU] Payment Processor Update (May 30)
Following up on the feedback from our customers, we are pleased to announce that we will be implementing adjustments to our payment options which will once again enable CB Visa/Mastercard as an option for our French customers.
The adjustments are currently targeted for release in July 2024, and we will provide a more specific date as we move closer to implementation.
In the meantime, we would like to take this opportunity to remind customers that other payment options are available, such as Crysta (which can be purchased via Amazon Pay or PayPal), Amazon Pay (for online store purchases), or game time codes available from various online retailers, including the Square Enix Store.
We sincerely apologise for the inconvenience this issue has caused and appreciate your patience as the teams work to test and implement the required adjustments.
[EU] Payment Processor Update (May 30): Follow-up
We'd like to provide an update for French customers about the use of the payment options CB Visa/Mastercard, when making purchases on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store, and Square Enix Account Management sites.
We're currently working hard to implement system changes to re-enable these payment methods, with the aim of making them available for use again from late July 23rd.
We're very sorry for the continued inconvenience and hope to have a resolution in place for you very soon.
Thank you for your patience. If you have any questions or concerns about these changes, please contact the Square Enix Support Centre (https://sqex.to/s5G9O).
[EU] Payment Processor Update (May 30): Follow-up 2
We are pleased to inform you that the payment options CB Visa/Mastercard are once again available for French customers, who wish to make purchases on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store, and Square Enix Account Management sites.
We would like to take this opportunity to apologise once again for any inconvenience this issue has caused and thank you for your patience while we worked to remedy the situation.
If you have any questions or concerns about these changes, please contact the Square Enix Support Centre (https://sqex.to/s5G9O).