Looking to renew my sub and this issue still isn't fixed. Name a more iconic duo. Square Enix and garbage websites.
Any ETA on the fix on this?
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Looking to renew my sub and this issue still isn't fixed. Name a more iconic duo. Square Enix and garbage websites.
Any ETA on the fix on this?
I am frustrated with this as well. I tried reaching out to support, but didn't get much of a response. Basically using Amazon Pay as a back up alternative. Would love to see a resolution on this soon.
Greetings GinzoKazama,
We do apologize for any inconvenience this payment update has caused you and your fellow adventurers. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order get the proper support, you will need to contact the appropriate SQUARE ENIX Support Center (North America/Europe or Japan) depending on the region of the account the issue is occurring on. However, based on the responses it would appear that you and your fellow adventurers have already been in contact with the appropriate support team and that some form of troubleshooting was already provided but the issue still persists.
The lodestone post about the Visa Debit card issue can be viewed here: https://na.finalfantasyxiv.com/lodes...2906d71c19064c
This is being looked into and there is currently no ETA as per the announcement.
We suggest following up via the ticket submitted with the SQUARE ENIX Support Center in the event they may require more information regarding this issue to be looked into further. Outside of the suggestion to use an alternative payment method as the Support Center has suggested, we would advise to periodically check the lodestone for any updates regarding this and other possible related concerns.
Should you and any of your fellow adventurers like to leave feedback regarding this recent payment update, to please post through the appropriate forum category under "Website/Companion App Feedback & Suggestions" which can be located here: https://forum.square-enix.com/ffxiv/...ck-Suggestions
Thank you for posting in the Final Fantasy XIV Technical Support Forums. We will have to move this thread to "Separate Support Required" subforum as contact with the Square Enix Support Center is necessary to resolve this issue.