My card is not being accepted still.

It's been 2 weeks now of trying to resub because I want to get ready for DT, I've tried everyone's suggestions of clearing cookies/changing browsers and what not yet I'm always told the card is unavailable, this is just ridiculous and I don't know what to do. I'm afraid that my account is going to get locked from repeated tries

Quote:

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Originally Posted by ChrisCrossyy

It's been 2 weeks now of trying to resub because I want to get ready for DT, I've tried everyone's suggestions of clearing cookies/changing browsers and what not yet I'm always told the card is unavailable, this is just ridiculous and I don't know what to do. I'm afraid that my account is going to get locked from repeated tries

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I just sent another support ticket to SE over this issue.

I'm looking forward to being told that 'This Issue' has been submitted to the wrong place, and 'they're so sorry, but they cannot help', again.

STOP GHOSTING US!! THIS IS BULLS***.

Admin: GO LOOK HERE!! https://forum.square-enix.com/ffxiv/...th-American%29

Greetings ChrisCrossyy,

We do apologize for any inconvenience this recent payment update has caused you and your fellow adventurers. I understand the frustration this has caused. I do regret to inform you that the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order get the proper support, you will need to contact the appropriate SQUARE ENIX Support Center (North America/Europe or Japan) depending on the region of the account the issue is occurring on. However, based on the other recent threads as well as a response from your fellow adventurer here, it would appear that you and your fellow adventurer have already been in contact with the appropriate support team and that some form of troubleshooting was already provided but the issue still persists.

From the information we can gather regarding the "invalid card" and "invalid address" errors, it does appear that this is being looked into and a recent lodestone post about a possibly related issue, the Visa Debit card issue was also made via the official lodestone and can be viewed here: https://na.finalfantasyxiv.com/lodes...2906d71c19064c

If you have not yet already, we suggest following up via the ticket submitted with the SQUARE ENIX Support Center as they may request more information regarding this issue to be looked into and escalated further. What we can also advise is to periodically check the lodestone for any updates regarding this and other possible related concerns.

Should you and any of your fellow adventurers like to leave feedback regarding this recent payment update, to please post through the appropriate forum category under "Website/Companion App Feedback & Suggestions" which can be located here: https://forum.square-enix.com/ffxiv/...ck-Suggestions

Thank you for posting in the Final Fantasy XIV Technical Support Forums. This thread will be moved to the "Separate Support Required" subforum as contact with the Square Enix Support Center is necessary to resolve this issue.