Recovery from Square Enix Account Management System Issue (May 2-3)

At the following time, we experienced login issues which affected certain features within the Square Enix Account Management System using Firefox.

We are pleased to announce that the login issues have been resolved and we sincerely apologize for any inconvenience caused.

[Date & Time]
May 2, 2024 10:00 a.m. to May 3, 2024 3:00 a.m. (PDT)
May 2, 2024 17:00 to May 3, 2024 10:00 (GMT)
May 2, 2024 18:00 to May 3, 2024 11:00 (BST)
May 3, 2024 3:00 to 20:00 (AEST)

[Details]
Customers using Firefox were unable to login to the following services:
・FINAL FANTASY XIV Free Trial registration
・The Lodestone login
・Online Store login
・Mog Station login
・FINAL FANTASY XIV Forum login

[Cause]
Issue with Google reCAPTCHA used for authentication

[Affected Service]
FINAL FANTASY XIV
The Lodestone
Online Store
Mog Station
FINAL FANTASY XIV Forum