[NA] An Issue with Visa Debit Card Transactions (May 1)

Following the implementation of the new payment processor on April 23, 2024 we have been receiving reports from users that Visa Debit card transactions were not functioning properly.

Thanks to the reports from users, we were able to confirm that Visa Debit card transactions in North America are not being processed. We are working closely with our partners to address the issue and will share an update as soon as we have more information. While the issue is being addressed, affected users can utilize other payment options such as Amazon Pay, PayPal to purchase Crysta, or game time codes.

We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work to address the issue.

Following our investigation into the inability to use Visa Debit cards after the payment processor switch in April 2024, we are pleased to announce that we will be implementing adjustments which will once again enable Visa Debit as a payment option for customers in North America.
The adjustments are currently targeted for release in July 2024, and we will provide a more specific date as we move closer to implementation.

In the meantime, we would like to take this opportunity to remind customers that other payment options are available, such as Crysta (which can be purchased via Amazon Pay or PayPal), Amazon Pay (for online store purchases), or game time codes available from various online retailers, including the Square Enix Store.

We sincerely apologize for the inconvenience this issue has caused and appreciate your patience as the teams work to test and implement the required adjustments.

Following the successful testing of our adjustments, we have finalized the date for the fix that will enable Visa Debit cards to be used as a payment method in our online services (Square Enix Account Management, Mog Station, FINAL FANTASY XIV Online Store). We will be implementing the fix on Tuesday, July 23, after a brief maintenance period.

In the meantime, users who only have Visa Debit cards can utilize other payment options, such as Crysta (which can be purchased via Amazon Pay or PayPal) and Amazon Pay (for Online Store purchases). Game time codes are also available and can be purchased from various online retailers, including the Square Enix Store.

We sincerely apologize for the inconvenience this issue has caused and appreciate your patience while we worked to address it.

We are pleased to announce that the Visa Debit payment option is now available in Square Enix account-related areas, such as Square Enix Account Management, FINAL FANTASY XIV: Mog Station, and the FINAL FANTASY XIV Online Store.

Once again, we apologize for the inconvenience and thank you for your patience.