Is Square looking to keep players and push others out?

Hello,

I am writing because I am almost to the end of my rope with Square Enix. The last moogle tome event, I wrote on the tech forums that I was getting things like 3 tomes when I did the Praetorium, or when I was really lucky...I got none. It ruined the event for me, and made it pointless to even participate because without the tomes, there was no point.

Now...the new event. Here, we can collect the minions, and we are supposed to get a mount after grinding these low level fates for these tokens to buy these minions at 3 tokens a piece with 17 of them. 51 tokens needed for all of them, possibly one token per fate, unless you get a legendary. That is a huge time sink. Imagine my surprise when I got all of them and went to go see Jonathas. He wants to give me a certificate so I can get a ribbon for my hair, a goblin cap, or a fat chocobo head.

Nothing about a mount. Now I know what you are thinking, maybe I don't have the achievement or am misreading something. I thought so too, so I watched a video of someone who went and got their new mount from this guy at the falls and I followed procedure. Just incase you are still doubting me, I am posting the receipts.

So again, I missed out on the last event, I get to miss out on this one, and Square Enix has lost or erased all of my points that I had at the store. I guess I didn't buy my reaper magnets or the game when I came back...nope. I just apparently bought the digital collector's editions through the mog store of ARR - HW. So if my computer hard drive dies, I guess I lose everything...outfits I have bought, mounts, etc.... Maybe my number came up, or they figured I have been here long enough, I don't know. But if they want me to go, well this is a positive way to show me. Guess it is a good thing I didn't purchase Dawntrail prematurely.

Accomplishment:
https://imgur.com/a/7spCyc9

Exchange Certificate?
https://imgur.com/a/7spCyc9

You need only 13 minions for the mount. You're looking at the wrong achievement.

Achievements > Quests > Seasonal Events > You Must Needs Befriend Them All I (one, not two).

Claim the item directly from the Achievements window.

Thank you for the information on that. I am not sure why that person went to him and he asked if they wanted to share a tale. That is what I was looking for and didn't see it. I couldn't find the first achievement so didn't realize it was in the book. After the last event, I was feeling very frustrated, so thank you so much for answering and letting me know, this event is saved for me.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We apologize that the product and service you are referring to does not meet your expectations. After reviewing the thread however, it appears that the issue may have been resolved.

With regards to the missing points, it appears that you may be referring to the SQUARE ENIX Online Store Rewards Points. Unfortunately we are unable to assist with this issue here as it is not a technical issue. For further assistance with SQUARE ENIX Online Members/Store issues please contact the SQUARE ENIX Online Store support team here: https://support.square-enix-games.co..._US&game=store by selecting 'Contact Us' in the top right corner.

Please note, the SQUARE ENIX Online Store is separate from the FINAL FANTASY XIV Online Store. Any purchases from the FINAL FANTASY XIV Online Store are permanently added to the associated Service Account they are purchased under.

We hope this information is helpful. This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!