Broken Links on Mog Station

You have broken links on the Mog Station. Renaming, World Transfer and Retainer Service all link to Address Change and NOT to their intended targets. I have tried on different browsers (Chrome and Firefox) and two different computers (both Mac and PC) with the same result. You are losing $$$ by the minute with these unattainable services.

Today is 23 April 2024.

It's crazy this hasn't been addressed yet. I've checked this with friends in different regions (OCE, NA, UK) and its effecting everyone. People literally can't edit their subscriptions or payment systems. I initially raised a ticket against the retainer service (thats when i first encountered it) and today got a response from support saying i should just cancel my sub and resub, accept they didn't read my email fully which said the subscription change links are broken. I've raised another ticket against mogstation, hopefully it get's looked at with some attention instead of a dismissive response.

It's actually not broken but intentional - SE changed things that players are required to verify their billing address on your SE account before you can make any further purchases or subscriptions, as stated here :

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Originally Posted by Final Fantasy XIV Lodestone

After April 23, 2024, we will be confirming the address for the account for payment security purposes. You can confirm and update your registered address by logging into the Square Enix Account Management System and accessing the “Account Information” section from the "Account" menu.

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Apparently this change is to do with card/account fraud protections, working on the idea that a fraudulent transaction would be billed from a location (i.e. country) that is completely different to where you actually are/where the account is meant to be billed from. Unfortunately, the form is programmed in a very strict formatting that requires an address to be written in only one certain way (probably because it's actually checking to see if that address really does exist), and so players can't even get this to work a lot of the time.

Either way, there is no way around it, it's a sign of the times I'm afraid (and yes it sucks, but.. nothing can be done sadly).

Quote:

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Originally Posted by Enkidoh

It's actually not broken but intentional - SE changed things that players are required to verify their billing address on your SE account before you can make any further purchases or subscriptions, as stated here :



Apparently this change is to do with card/account fraud protections, working on the idea that a fraudulent transaction would be billed from a location (i.e. country) that is completely different to where you actually are/where the account is meant to be billed from. Unfortunately, the form is programmed in a very strict formatting that requires an address to be written in only one certain way (probably because it's actually checking to see if that address really does exist), and so players can't even get this to work a lot of the time.

Either way, there is no way around it, it's a sign of the times I'm afraid (and yes it sucks, but.. nothing can be done sadly).

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EDIT: This is indeed the issue, but the website doesn't tell you there's an error in transaction. Deleting my registered card and re-adding the same card fixed the issue. Bit stupid if you ask me cos SE was still charging that card for the monthly renewal.

Here we are and it’s now NOVEMBER 1st and I’m still having issues with mog station. Items you click in cash shop pull up a blank(ish) page. Can’t purchase anything from cash shop..

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Originally Posted by AbbyNorml4

Here we are and it’s now NOVEMBER 1st and I’m still having issues with mog station. Items you click in cash shop pull up a blank(ish) page. Can’t purchase anything from cash shop..

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Have you tried any basic internet troubleshooting? Clearing cache, etc? Because I can pull up items just fine and I'd imagine if it was an everyone issue there'd be a lot more posts about it.