Random DirectX11 Error Crashes

Hi. I've been having increasingly frequent directX11 crashes starting around early March. Sometimes it will through the standard directx11 dll errors, sometimes it will just force close with no warning or message. Things I've tried.

Rolling back nVidia drivers. DDU uninstall with safe mode

Upgrading nVidia drivers.

Making sure any bios overclocks are disabled, including XMP

Underclocking GPU by 50 MHz. This caused major artifacting.

Reinstalling windows, along with FFXIV

Swapping out motherboard, GPU, and installing FFXIV to a fresh NVMe drive

trying different G-Sync settings. on. off. fullscreen, fullscreen and windowed.

Tested RAM using Memtest86.

Tested CPU using intel processor diagnostic.

Checked event viewer for errors. these errors never pop up there.


Currently on my second 13900k. Was getting similar errors with the first one back in October, but that one got RMA'ed after it wouldn't even accept a windows reinstall





-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\###\Documents
FINAL FANTASY XIV ONLINE D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900KF (32 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 24
SYSTEM_BIOS 1641
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32580.941MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37444.941MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.162GB SYSTEM_FREEDISC_SPACE 1784.997GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 856.031GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16047.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16290.471 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5212
SYSTEM_GRAPHICS_DRIVER_DATE 4/1/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16047.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16290.471 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5212
SYSTEM_GRAPHICS_DRIVER_DATE 4/1/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND AW3423DWF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {74DC9D79-A6F8-4822-BBCC-2FE4C741E249}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 20:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {03A173B7-D892-4019-87C6-A487EDF3A40F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {5DD9A928-A999-4CA2-85A8-1E6609D74CD3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND Speakers (Yeti X)
SYSTEM_SOUND_DEVICE_ID {3B16CCAF-0810-4682-ADF4-9D05DFDABD53}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND XB253Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5CC0CF4C-FD43-45E8-A9EF-A03003E7090C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT_NAME Yeti X
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SYSTEM_INPUT {948BE5A0-EE98-11EE-8005444553540000}
SYSTEM_INPUT_NAME Yeti X
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SYSTEM_INPUT {948CD000-EE98-11EE-8007444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {948CF710-EE98-11EE-8008444553540000}
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SYSTEM_INPUT {948D1E20-EE98-11EE-8009444553540000}
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SYSTEM_INPUT {948BE5A0-EE98-11EE-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga X
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SYSTEM_INPUT {948D1E20-EE98-11EE-800A444553540000}
SYSTEM_INPUT_NAME CORSAIR K55 RGB PRO Gaming Keyboard
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SYSTEM_INPUT {948D1E20-EE98-11EE-800B444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {948D6C40-EE98-11EE-800C444553540000}
SYSTEM_INPUT_NAME CORSAIR K55 RGB PRO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {948D6C40-EE98-11EE-800D444553540000}
SYSTEM_INPUT_NAME Razer Naga X
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SYSTEM_INPUT {948D6C40-EE98-11EE-800E444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE COMMANDER Core
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SYSTEM_INPUT {948D9350-EE98-11EE-8012444553540000}
SYSTEM_INPUT_NAME CORSAIR K55 RGB PRO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {948DBA60-EE98-11EE-8015444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {948D9350-EE98-11EE-8013444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FINAL FANTASY XIV
Settings
Settings
PM (Est. 7:46:42 PM)


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-


MSI Afterburner 4.6.5
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Samsung Magician
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
CPUID CPU-Z 2.09
CPUID HWMonitor 1.53
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Corsair iCUE5 Software
NVIDIA Graphics Driver 552.12
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
Microsoft Update Health Tools
Intel Processor Diagnostic Tool 64bit


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\123.0.2420.81\msedgewebview2.exe 000044B4
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004284
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 00003324
C:\Program Files\Corsair\Corsair iCUE5 Software\QmlRenderer.exe 000033C0
C:\Program Files\Corsair\Corsair iCUE5 Software\crashpad_handler.exe 00001A9C
C:\Program Files\Corsair\Corsair iCUE5 Software\iCUE.exe 00001350
C:\Program Files\Google\Chrome\Application\chrome.exe 00003E48
C:\Program Files\WindowsApps\Microsoft.GamingApp_2403.1001.2.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 00002F5C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2403.1001.2.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00001EA0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002138
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00000FC4
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.234.783.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00000D30
C:\Users\Dan\AppData\Local\Discord\app-1.0.9039\Discord.exe 00003FB4
C:\Windows\Explorer.EXE 00001DC0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001CEC
C:\Windows\System32\GameBarPresenceWriter.exe 00001ADC
C:\Windows\System32\LocationNotificationWindows.exe 00003038
C:\Windows\System32\RuntimeBroker.exe 00001864
C:\Windows\System32\SecurityHealthSystray.exe 000028B0
C:\Windows\System32\SystemSettingsBroker.exe 00002950
C:\Windows\System32\smartscreen.exe 00000DE8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020CC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000020B4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002720
C:\Windows\system32\ApplicationFrameHost.exe 00002D28
C:\Windows\system32\DllHost.exe 00001A68
C:\Windows\system32\conhost.exe 000033D0
C:\Windows\system32\sihost.exe 000015EC
C:\Windows\system32\svchost.exe 00001BF0
C:\Windows\system32\taskhostw.exe 00001BAC
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003AAC
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003F7C

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). At this time, it appears that your GPU [GeForce RTX 4080 SUPER] driver was last updated on [4/1/2024]. There should be a newer version out by now, please try once more updating the GPU driver to the latest version.
- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive, it looks like it may be installed on the D: Drive from your system report (If Steam version, make sure both the game and Steam are installed on same drive).
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated, if Windows was recently updated please consider rolling back to a previous version.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

It is possible there may be damaged and/or corrupted files interfering with the program. Please consider using either DirectX or Windows file checkers to search for and repair any damaged/corrupted files.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Quote:

---

Originally Posted by Seyomeyo

SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900KF (32 CPUs), ~3.0GHz

---

You are propably affected by this:

https://videocardz.com/newz/intel-13...g-investigated
https://www.radgametools.com/oodleintel.htm


Possible solution:
"A reportedly successful workaround for many people is to use Intel XTU and lower the Performance Core multiplier from x55 to x54 or x53. Apparently, affected titles may then crash one more time during load immediately after, but will work afterwards (we have not been able to confirm this ourselves). Using XTU is likely the quickest and easiest way to go and doesn't even require rebooting to try different settings, but you might need to reapply it after every start if you don't save the profile. (Alternatively, set the P-core multiplier in the BIOS instead.)"


Give it a try.


Cheers

Hello all. CPU was found to be faulty. On top of the FF issues, it started crashing Discord, random chrome tabs, and failing to load Windows activation and even GPU drivers.
A friend loaned me his i5 12600, and issues stopped. GM's please feel free to move this to resolved. Have a good weekend.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!