COMPANION App Technical Difficulties (Apr. 1)

We are currently addressing technical difficulties that are preventing players from purchasing and using Mog Coins on the FINAL FANTASY XIV COMPANION app.

We apologize for any inconvenience this may be causing, and we thank you for your understanding.

[Date & Time]
From Apr. 1, 2024 3:00 a.m. (PDT)
From Apr. 1, 2024 10:00 (GMT)
From Apr. 1, 2024 11:00 (BST)
From Apr. 1, 2024 21:00 (AEDT)

[Details]
- Unable to login when using the app for the first time or switching characters.
- Unable to purchase Mog Coins and the inability to use features involving the use of Mog Coins/Kupo Nuts.

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV COMPANION app