Help! Can't find Dawntrail pre-order in Online Store or Mog Station

I searched both the MogStation and the FFXIV Online Store, on both my accounts, and found nothing that would let me even attempt to pre-order Dawntrail. When I checked "Expansions" the sites said there were none available for my accounts.
Edit: I'm a Windows PC subscriber in the US.
Edit2: I've tried using both Firefox and Edge.

Anyone else encountering this issue? Or am I just blind?

It's on their store site, but you're going to have to be a little patient. Everyone and their grandmother is trying to order it right now.

Quote:

---

Originally Posted by Souljacker

It's on their store site, but you're going to have to be a little patient. Everyone and their grandmother is trying to order it right now.

---

Can you please let me know which store site (of FFXIV Online Store and MogStation) it's on and where on that store site it is?
I've read that people are having trouble with checkout, but I can't find a way to even try to buy it!

You could just do a google search for FFXIV Dawntrail Preorder. Like literally the very first google result is their storefront

But since that's effort, here's a link
https://na.store.square-enix-games.c...asy-xiv-online

Quote:

---

Originally Posted by Souljacker

You could just do a google search for FFXIV Dawntrail Preorder. Like literally the very first google result is their storefront

But since that's effort, here's a link
https://na.store.square-enix-games.c...asy-xiv-online

---

I actually did do a Google search (and DuckDuckGo, and Safari), but using "pre-order" instead of "preorder".
Thanks for the link! I didn't think to look in the SE store, as opposed to MogStation or the FFXIV Online Store!

I do apologize, that came off much more rude than was warranted.

You probably won't be able to get it anyway, their SSO servers seem to be completely unable to handle the load, totally offline. It's wild how unprepared they are for this, every time.

The Store login is completely broken. I was able to add the game to my cart and then use the "Checkout as guest" option via PayPal and it worked. It took me over an hour to even be able to add it to my cart and the guest checkout barely functioned as well. Best of luck!

Quote:

---

Originally Posted by Souljacker

I do apologize, that came off much more rude than was warranted.

You probably won't be able to get it anyway, their SSO servers seem to be completely unable to handle the load, totally offline. It's wild how unprepared they are for this, every time.

---

I can get to the payment screen without issue, but I can't log in to my account without an error or 404 screen. I don't want to checkout as a guest lol.

Quote:

---

Originally Posted by Souljacker

I do apologize, that came off much more rude than was warranted.

You probably won't be able to get it anyway, their SSO servers seem to be completely unable to handle the load, totally offline. It's wild how unprepared they are for this, every time.

---

NP.
And I'm not sure they were really "unprepared," or instead just thought that expanding the storefront's capacity just to handle a presumably very temporary surge wasn't worth the cost: most people probably will just wait and try again on encountering the logjam, as opposed to changing their minds about buying the game, so the lack of investment in capacity may not cost them any $$$ in the long run.

An ancient analog: My spouse worked checkout at a brick-and-mortar toy store during pre-XMas, and although the store did put on a little more staff, they didn't add any new registers. The lines were long, but most customers just put up with it.

I'm not checking out as a guest either, just going to wait until later. It's not like they are going to run out of digital keys, especially since they are locking folks down to only 1 copy per account.

Just gonna wait and try again later. There's time.