"Support_na" responds generically or is it a program?

I had a problem buying a product and a mistake on my part when buying a product I had.
As you know, you have to fill out a form to request attention and explain the problem in detail.
However, when contacted by email, they are generic answers, that is, they only respond based on the title of the problem and not the details of the problem.
And not once, it was repeated a second time by someone else, even though I asked to close the subject to the first person.

Is this Square Enix's attention on Final Fantasy 14? Are the emails generated by some program? Anyone read them?

So why detail the problem if they are not read, or why fill out a form when requesting attention if the answers are scheduled.

I think the assistance is created in ChatGPT, I had a bad experience, or a lack of professional attention, or maybe they have so many requests that they reduce response times with pre-set responses.

Personally, I didn't like the attention received and my suggestion to the square enix staff: "attend as they would like to be served, reading the problem described", this goes directly to the management staff who dictate the customer service processes.

Excuse my English.