Item purchased with capped tomes not received

I just tried to purchase a Credendum Ring of Fending at Radz-at-Han.
It took the Tomestones off me, but no ring!

/isearch doesn't find the ring.

Things that may have affected it.

I have the game configured to put gear into my inventory, but my inventory was full. Normally things would just go into my armoury chest when this happens (or the purchase would get denied)

I wasn't on my home world. I was on Mateus, not Excalibur

I'm still new to endgame, having only reached it a couple of weeks back, I don't know if there's anything weird about this vs the usual poetics purchases?

Greetings LumKitty,

We understand the frustration this matter may cause. Based on your information, this concern can best be handled by a Game Master in-game. You may contact a Game Master using the /supportdesk command for further assistance. Note that the Game Master's may be experiencing high contact volume and will handle contacts in the order they are received. Unfortunately, we are unable to assist on the forums for these types of issues.

This thread will be moved to the "Separate Support Required" subforum as contact with or Game Masters is necessary to resolve the issue.