NPC missing before quest turn-in

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: January 18, 10:50 PM EST
Frequency: Always (I logged out and waited a couple of days to try and figure it out; date above is when I gave up and continued the quest)
World name: Odin
Character name: Ehryu Raav
Retainer name: N/A
NPC name: Estinien
Monster name: N/A
Class/Level: Bard/83
Party or solo: Solo
In-game time: 8:44PM
Area and coordinates: Old Sharlayan > Baldesion Annex main hall X:6.1 Y:6.2
Housing: N/A
Steps:
1. Speak with Thancred as the penultimate step in the quest "The Satrap of Radz-at-Han".
2. Teleport to Old Sharlayan.
3. Enter the main hall of the Baldesion Annex.
4. Estinien is missing.

He was there, previously, and I checked via YouTube that it shouldn't depend on previous completion of the Labyrinthos route. Also, he is present in the cutscene at the beginning of the next quest.
Based on the post date of various YouTube playthroughs of this quest, he's been missing since 6.4. My screenshot is first, with an older YouTube screenshot included for comparison.

https://i.imgur.com/oqlj1mJ.png
https://i.imgur.com/OsXBjFB.png

Connection Specs
- Type of internet connection/provider: Wired/cable, Optimum
- Modem maker/model number: NETGEAR Nighthawk R7000

■ PC Specs



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\eriyu\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600G with Radeon Graphics (12 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2407
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32555.660MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37419.660MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.404GB SYSTEM_FREEDISC_SPACE 615.448GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.211 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16277.830 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12027.9001
SYSTEM_GRAPHICS_DRIVER_DATE 3/29/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 6600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.211 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16277.830 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12027.9001
SYSTEM_GRAPHICS_DRIVER_DATE 3/29/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - 25S2G (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AC8588F0-4436-445E-A538-1ED9F4CF595C}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.24
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2022 19:00:00
SYSTEM_SOUND Headset Earphone (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {530738A9-01E0-4FEC-B674-17170CF55D8C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {7B6CD89E-EBF2-4B19-A1D0-63AEA3F24133}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9050.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/21/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18A84330-A347-11EE-8001444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB PRO Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8FA2890-F32B-11EC-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18A84330-A347-11EE-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB PRO Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90B7A180-7F0D-11EE-8001444553540000}
SYSTEM_INPUT_NAME MM720 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90B7C890-7F0D-11EE-8002444553540000}
SYSTEM_INPUT_NAME CY040422016C0100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90B7C890-7F0D-11EE-8003444553540000}
SYSTEM_INPUT_NAME MM720 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8FA4FA0-F32B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7CA0130-A359-11EE-8005444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9072D20-F193-11EC-8008444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {6C463D90-F190-11EC-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18A84330-A347-11EE-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB PRO Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0998A4D0-199A-11ED-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread — Mozilla Firefox
FINAL FANTASY XIV
GranmaLalafell - Twitch — Mozilla Firefox
@inkablink - Discord
screenshots
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe After Effects 2023
AMD Chipset Software
Adobe Media Encoder 2023
Atma Weapon
Dropbox
FileZilla 3.65.0
Adobe InDesign 2023
Adobe Illustrator 2023
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Adobe Photoshop 2023
Steam
UXP WebView Support
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XI
Dropbox Update Helper
Python Launcher
AURA DRAM Component
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33130
AURA lighting effect add-on
CLIP STUDIO PAINT 1.12.8
TunnelBear
FINAL FANTASY XIV ONLINE
ENE RGB HAL
Patriot Viper DRAM RGB
ASUS Framework Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Kingston AURA DRAM Component
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
CLIP STUDIO 1.12.8
ASUS AURA Extension Card HAL
Atma Weapon
PHISON HAL
AURA Service
ASUS AIOFan HAL
GameSDK Service
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
ASUS AURA VGA Component
AMD PCI Driver
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
PlayOnline Viewer
Realtek Ethernet Controller Driver
AURA Service
ASUS Motherboard
Patriot Viper M2 SSD RGB
ENE_EHD_M2_HAL
AMD PSP Driver
ASUS AURA Motherboard HAL
TP-Link UB500 Bluetooth Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
AMD Ryzen Balanced Driver
ASUS Update Helper
UE Prerequisites (x64)
AMD SBxxx SMBus Driver
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TunnelBear
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
AMD_Chipset_Drivers
Universal Holtek RGB DRAM
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apple Application Support
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
WD_BLACK AN1500
AMD GPIO2 Driver
QuickTime
nexusfont (ver 2.7.0.1912)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Microsoft Windows Desktop Runtime - 6.0.25 (x64)
NZXT CAM 4.60.2
AMD Software
AutoHotkey 1.1.34.03
Bandizip
Genshin Impact
Greenshot 1.2.10.6
Magic Bullet Suite
Magic Bullet Suite
Maxon Cinema 4D 2023
Maxon Cinema 4D 25
Mozilla Firefox (x64 en-US)
Mozilla Thunderbird (x64 en-US)
Mozilla Maintenance Service
Mp3tag v3.16
Sea of Stars
Chants of Sennaar Demo
FINAL FANTASY VI
OCTOPATH TRAVELER
Wacom Tablet
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
WD_BLACK AN1500
AMD DVR64
Python 3.11.0 pip Bootstrap (64-bit)
Branding64
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33130
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.11.0 Core Interpreter (64-bit)
Patriot Viper DRAM RGB
Microsoft Update Health Tools
Cloudflare WARP
ASUS AURA Extension Card HAL
MPC-HC 1.9.21.2 (6167a9d8c) Nightly (64-bit)
ROG Live Service
Microsoft .NET Runtime - 6.0.25 (x64)
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Windows PC Health Check
Bonjour
AURA DRAM Component
Python 3.11.0 Tcl/Tk Support (64-bit)
ASUS AURA VGA Component
Python 3.11.0 Development Libraries (64-bit)
Update for Windows 10 for x64-based Systems (KB5001716)
Node.js
Universal Holtek RGB DRAM
RyzenMasterSDK
Patriot Viper M2 SSD RGB
Kingston AURA DRAM Component
PHISON HAL
Corsair iCUE5 Software
Adobe Acrobat (64-bit)
Python 3.11.0 Add to Path (64-bit)
Microsoft .NET Host FX Resolver - 6.0.25 (x64)
Python 3.11.0 Executables (64-bit)
AMD Settings
AMD WVR64
Python 3.11.0 Utility Scripts (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33130
AURA lighting effect add-on x64
Microsoft .NET Host - 6.0.25 (x64)
Python 3.11.0 Standard Library (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Python 3.11.0 Documentation (64-bit)
Python 3.11.0 Test Suite (64-bit)
Microsoft Windows Desktop Runtime - 6.0.25 (x64)
ENE RGB HAL
UE Prerequisites (x64)
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00004FC0
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AcPowerNotification\AcPowerNotification.exe 00005234
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe 000020D8
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 000032DC
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 000017E0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00005C84
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004914
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00006A5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003668
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00004BD8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00006384
C:\Program Files (x86)\Steam\steam.exe 00005B78
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00002FFC
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00005E10
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000641C
C:\Program Files\AMD\CNext\CNext\amdow.exe 00005354
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00006224
C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe 00003230
C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe 00004B88
C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe 0000161C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003C6C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00003C18
C:\Program Files\AutoHotkey\AutoHotkey.exe 000061D4
C:\Program Files\Cloudflare\Cloudflare WARP\Cloudflare WARP.exe 000064CC
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe 00004EEC
C:\Program Files\Greenshot\Greenshot.exe 00001EF4
C:\Program Files\Mozilla Firefox\firefox.exe 000051D8
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00004FB0
C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe 0000674C
C:\Program Files\Tablet\Wacom\Wacom_UpdateUtil.exe 000027A0
C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00006670
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_6.123.11012.0_x64__8wekyb3d8bbwe\GameBar.exe 00004620
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_6.123.11012.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000820
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23112.87.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00004E38
C:\Users\eriyu\AppData\Local\Discord\app-1.0.9030\Discord.exe 00003D14
C:\WINDOWS\Explorer.EXE 000028A8
C:\WINDOWS\System32\svchost.exe 00003A98
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000043AC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000035DC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00005E18
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004BDC
C:\WINDOWS\system32\DllHost.exe 0000274C
C:\WINDOWS\system32\MusNotifyIcon.exe 00000B14
C:\WINDOWS\system32\SearchFilterHost.exe 00002438
C:\WINDOWS\system32\cmd.exe 00001D44
C:\WINDOWS\system32\conhost.exe 00006170
C:\WINDOWS\system32\ctfmon.exe 00003C4C
C:\WINDOWS\system32\rundll32.exe 00005D8C
C:\WINDOWS\system32\sihost.exe 00001028
C:\WINDOWS\system32\svchost.exe 00002C50
C:\WINDOWS\system32\taskhostw.exe 000023BC
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_d87c47469b47c3f9\RtkAudUService64.exe 00005D5C
C:\Windows\System32\RuntimeBroker.exe 00002204
C:\Windows\System32\SecurityHealthSystray.exe 00000BCC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00005F78
C:\Windows\System32\smartscreen.exe 00006C1C