Game crashing with "unexpected error"

https://i.gyazo.com/e38a1ae24d886581...2872c2c849.png

This has happened about five times over the past couple of days. I saw a post recommending to disable DirectX 11 support in the launcher, but it happened again after I tried that. Please let me know if there's any other information I can provide to help troubleshoot. Thanks!

Greetings positivestress,

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

- Platform (PC, Steam):
- Error Codes or Messages (If any): (Aside from the dx11 error already provided)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs:
- Any steps taken to resolve the issue:

We would also like to request for a system report. This can be generated by opening the launcher and going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display and then copy and paste all the details into a response here.

We do look forward to hearing back from you so we can assist with the issue accordingly.

Platform: PC (Steam)
Error codes: only the ffxiv_dx11.exe
Other programs: I've seen it happen with nothing else running except Steam
Frequency: inconsistent, sometimes it happens within minutes of logging in, other times I'm able to play for hours without issue
Steps taken: I've tried a couple things I've seen suggested online including reinstalling the game onto the same drive as my OS, switching from borderless window to fullscreen, and disabling DirectX 11 in the launcher. It seems to happen less often after switching to fullscreen but it hasn't stopped


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[...]\OneDrive\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i5-12600K (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS F6
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24349.496MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25885.496MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.701GB SYSTEM_FREEDISC_SPACE 27.328GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 931.367GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.294GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.729GB SYSTEM_FREEDISC_SPACE 271.773GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8038.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12174.748 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8038.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12174.748 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_d3828c822366e497\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 12302 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_effe9612081e9042\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_effe9612081e9042\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_effe9612081e9042\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.4577
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND ASUS VS238 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {19B407F8-5F48-42F6-8C74-466F8C810557}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 16:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {92154317-D813-40BB-8953-710562BA22D5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9313.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2022 16:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {A0F9FC16-4D21-4876-B4D1-6AEAADB50561}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9313.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2022 16:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {AC34EF95-71D1-4FA1-B754-1DB7951327AC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9313.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2022 16:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {8F934E03-E1DD-4DB3-B230-B99BEB1F5855}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 16:00:00
SYSTEM_SOUND VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {75E86D40-556D-45AB-875D-3CA31164850C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538ACC40-FF04-11EC-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF925B0-A236-11ED-8001444553540000}
SYSTEM_INPUT_NAME Advanced Corded Mouse M500s
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF973D0-A236-11ED-8002444553540000}
SYSTEM_INPUT_NAME Advanced Corded Mouse M500s
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538C04C0-FF04-11EC-8025444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538C2BD0-FF04-11EC-8027444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538AF350-FF04-11EC-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538AF350-FF04-11EC-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B1A60-FF04-11EC-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF99AE0-A236-11ED-8003444553540000}
SYSTEM_INPUT_NAME Advanced Corded Mouse M500s
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B1A60-FF04-11EC-800B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B4170-FF04-11EC-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B4170-FF04-11EC-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B6880-FF04-11EC-8011444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B26D8010-B7F5-11E6-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B6880-FF04-11EC-8013444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF9C1F0-A236-11ED-8004444553540000}
SYSTEM_INPUT_NAME Advanced Corded Mouse M500s
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B26E9180-B7F5-11E6-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {411C15B0-4C23-11EE-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B8F90-FF04-11EC-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {411C8AE0-4C23-11EE-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538B8F90-FF04-11EC-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {411D7540-4C23-11EE-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538BB6A0-FF04-11EC-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55214B50-FF73-11EC-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {411DEA70-4C23-11EE-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538BB6A0-FF04-11EC-801B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55217260-FF73-11EC-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538BDDB0-FF04-11EC-801D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538BDDB0-FF04-11EC-801F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538BDDB0-FF04-11EC-8021444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {538C04C0-FF04-11EC-8023444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashing with "unexpected error" - Reply to Topic — Mozilla Firefox
Steam
Settings
Settings
Xbox
APP Center
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel(R) HID Event Filter
Audacity 3.0.0
Battle.net
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
FFmpeg v0.6.2 for Audacity
Google Chrome
ON_OFF Charge 2 B19.1119.1
EasyTune
EasyTuneEngineService
SIV
@BIOS
APP Center
FastBoot
LAME v3.99.3 (for Windows)
Microsoft Azure Storage Emulator - v5.10
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
OpenAL
Overwolf
qBittorrent 4.3.9
Razer Chroma SDK Core Components
Razer Synapse
Game Capture HD v1.0.0.1
Steam
The Elder Scrolls Online
Unity 2021.3.0f1
Unity 2021.3.21f1
Ubisoft Connect
WinSCP 5.13.1
WinX YouTube Downloader
Wrye Bash
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
vs_FileTracker_Singleton
Patriot Viper M2 SSD RGB
vs_minshellmsires
Microsoft TestPlatform SDK Local Feed
UE4 Prerequisites (x64)
icecap_collection_neutral
MySQL Connector J
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft GameInput
MySQL Installer for Windows - Community
vs_clickoncebootstrappermsires
Microsoft .NET Framework 3.5 Targeting Pack (enu)
vs_clickoncesigntoolmsi
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
vs_communitymsires
icecap_collectionresourcesx64
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Microsoft Azure Storage Emulator - v5.10
Launcher Prerequisites (x64)
Microsoft ASP.NET Web Tools Packages 16.0 - ENU
Browser for SQL Server 2019
Microsoft Games for Windows Marketplace
ON_OFF Charge 2 B19.1119.1
vs_clickoncebootstrappermsi
Microsoft Visual C++ 2005 Redistributable
MySQL Notifier 1.1.7
Microsoft System CLR Types for SQL Server 2019 CTP2.2
Microsoft Visual C++ 2005 Redistributable
WD P40 Game Drive
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
IntelliTraceProfilerProxy
ENE_X-JMI_HAL
EasyTune
Microsoft Games for Windows - LIVE Redistributable
Realtek Ethernet Controller Driver
vs_minshellinteropmsi
ENE_AIC_Marvell_HAL
MySQL Documents 5.7
vs_filehandler_amd64
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual Studio Tools for Applications 2017 x86 Hosting Support
EasyTuneEngineService
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
vs_SQLClickOnceBootstrappermsi
vcpp_crt.redist.clickonce
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dual-Core Optimizer
VS Immersive Activate Helper
Google Update Helper
SIV
Epic Games Launcher
vs_devenvmsi
vs_filehandler_x86
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
vs_BlendMsi
Smart Backup (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
Microsoft Visual Studio 2019 Tools for Unity
Launcher Prerequisites (x64)
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio Setup Configuration
icecap_collectionresources
APP Center
Microsoft XNA Framework Redistributable 4.0 Refresh
GService
Intel(R) Chipset Device Software
ENE_DRAM_RGB_AIO
MySQL Connector Net 6.10.5
Microsoft ASP.NET Diagnostic Pack for Visual Studio
vs_tipsmsi
Python Launcher
Microsoft Visual Studio Setup WMI Provider
vs_minshellmsi
MySQL Examples and Samples 5.7
ENE_EHD_M2_HAL
ENE_X_AIC_HAL
Yousician Launcher version 1.0
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
vs_communitymsi
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Entity Framework 6.2.0 Tools for Visual Studio 2019
Microsoft Visual Studio Tools for Applications 2017
Microsoft Visual Studio Code
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Phone SDK 8.0 Assemblies for Visual Studio 2019
FastBoot
Skype™ 7.30
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
RGB Fusion
Streamlabs OBS 0.23.2
7-Zip 16.02 (x64)
Audacity 3.4.1 (64-bit)
Git version 2.15.1.2
Microsoft SQL Server 2019 (64-bit)
Microsoft SQL Server 2019 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Shotcut
SteelSeries Engine 3.11.7
My Game Long Name
VLC media player
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
IIS 10.0 Express
IIS Express Application Compatibility Database for x64
ENE_AIC_Marvell_HAL
SQL Server 2019 Common Files
ENE_DRAM_RGB_AIO
Microsoft SQL Server 2019 Setup (English)
IntelliTraceProfilerProxy
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DiagnosticsHub_CollectionService
SQL Server 2019 XEvent
SQL Server 2019 XEvent
MySQL Router 2.1
Python 3.9.0 pip Bootstrap (64-bit)
icecap_collection_x64
SQL Server 2019 SQL Diagnostics
ENE_X-JMI_HAL
Microsoft VSS Writer for SQL Server 2019
Microsoft Web Deploy 4.0
Microsoft SQL Server 2019 T-SQL Language Service
Malwarebytes version 4.6.7.301
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Python 3.9.0 Utility Scripts (64-bit)
Python 3.9.0 Documentation (64-bit)
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Driver
Python 3.9.0 Standard Library (64-bit)
Dynamic Application Loader Host Interface Service
Python 3.9.0 Tcl/Tk Support (64-bit)
PuTTY release 0.70 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Python 3.9.0 Add to Path (64-bit)
Microsoft SQL Server 2019 RsFx Driver
SQL Server 2019 Common Files
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
SQL Server 2019 Database Engine Shared
SQL Server 2019 Shared Management Objects
MySQL Connector/ODBC 5.3
Windows PC Health Check
Active Directory Authentication Library for SQL Server
Microsoft Visual Studio Installer
SQL Server 2019 DMF
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft ODBC Driver 17 for SQL Server
Microsoft ASP.NET Core 2.0.9 Runtime Package Store (x64)
Patriot Viper M2 SSD RGB
Microsoft System CLR Types for SQL Server 2019 CTP2.2
SQL Server 2019 Shared Management Objects Extensions
Intel(R) Serial IO
Python 3.9.0 Test Suite (64-bit)
Microsoft SQL Server 2012 Command Line Utilities
Node.js
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Python 3.9.0 Core Interpreter (64-bit)
SQL Server 2019 Connection Info
Microsoft OLE DB Driver for SQL Server
Microsoft SQL Server 2012 Native Client
ENE_MousePad_HAL
Intel(R) Serial IO
VS Script Debugging Common
SQL Server 2019 Database Engine Services
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
SQL Server 2019 Shared Management Objects
Python 3.9.0 Executables (64-bit)
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual Studio Tools for Applications 2017 x64 Hosting Support
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 537.13
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
MySQL Utilities
Intel(R) Chipset Device Software
Microsoft Update Health Tools
SQL Server 2019 Shared Management Objects Extensions
VS JIT Debugger
MySQL Connector C++ 1.1.9
MySQL Shell 1.0.11
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
SQL Server 2019 Batch Parser
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
UE4 Prerequisites (x64)
SQL Server 2019 Database Engine Shared
Intel(R) LMS
SQL Server 2019 Database Engine Services
Python 3.9.0 Development Libraries (64-bit)
WD P40 Game Drive
MySQL Connector/C 6.1
Intel(R) Management Engine Components
SQL Server 2019 DMF
Microsoft ASP.NET Core Module V2 for IIS Express
SQL Server 2019 Connection Info


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft VS Code\Code.exe 00004788
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003F3C
C:\Program Files (x86)\MySQL\MySQL Notifier 1.1\MySQLNotifier.exe 00002BCC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000040D0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000400C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001754
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003EF4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000584
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004AC8
C:\Program Files (x86)\Steam\steam.exe 00000740
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000026F8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003CFC
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UbisoftExtension.exe 00004F2C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00000930
C:\Program Files\Mozilla Firefox\firefox.exe 00003D7C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2312.1001.18.0_x64__8wekyb3d8bbwe\XboxPcApp.exe 000038E0
C:\Program Files\WindowsApps\Microsoft.GamingApp_2312.1001.18.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 000045E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23112.87.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000033C0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.400.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002A5C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.400.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00003480
C:\Users\[...]\AppData\Local\Discord\app-1.0.9031\Discord.exe 00003020
C:\WINDOWS\Explorer.EXE 000026A8
C:\WINDOWS\System32\LocationNotificationWindows.exe 00002F64
C:\WINDOWS\System32\svchost.exe 00003C64
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000029AC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00003324
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003308
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000319C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003C8C
C:\WINDOWS\system32\DllHost.exe 00002E44
C:\WINDOWS\system32\sihost.exe 000026AC
C:\WINDOWS\system32\svchost.exe 00004CF8
C:\WINDOWS\system32\taskhostw.exe 00001614
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002CF0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_ee6fe91a35eb809c\RtkAudUService64.exe 000034D8
C:\Windows\System32\RuntimeBroker.exe 000021C8
C:\Windows\System32\SecurityHealthSystray.exe 00002E14
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002C8C
C:\Windows\System32\smartscreen.exe 00002B38

Greetings positivestress,

We would like to apologize for the error you've been experiencing. Using the information, you've provided; we would like to suggest that you try the following troubleshooting steps:

- Make sure that the Windows OS is fully updated and to try and use the repair function as we do see a KERNELL error line included in the message. (Please ensure that optional items are also installed)
- Ensure that the GPU drivers are fully updated or to do a clean re-install. (Based on the information provided it would appear that the GPU drivers were last updated on 8/13/2023)
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Then be sure to disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.