Store issue - can't find where to get help

Sorry if this is the wrong place but my friend (Rinka Rin) has a problem and she is really struggling to get any help - English isn't her first language either.

Is there any e-mail address she can contact anywhere regarding a store purchase?

She bought a story skip for a character that has already story skipped by accident - she can't give it away to anyone else and it's not a cheap item either.

I guess you won't give a refund but she shouldn't be able to buy something she then can't use.

Are there any contact details you can give me so she can contact someone and at least ask? The drop down options available at the support centre just don't relate at all to her issue.

Many thanks

Tater

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is European in region, we advise contacting the European Support Center, otherwise please have your friend contact the support center of the region of the account instead. When creating the ticket, we recommend selecting the categories that best apply to the issue at hand and then providing all the relevant details of the situation in the description such as: the item purchased, date purchased, why it cannot be used, whether or not the item is in their inventory unused, etc.

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center and/or Game Masters is necessary to resolve the issue.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!