My game has started to close itself

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12/18/2023 - 12/20/2023 4:29 PM CST
Frequency: Very
World name: Siren
Character name: Irene Hastios
Class/Level: Monk 32
Party or solo: Solo
In-game time: 54 hrs
Steps:
1. Start game from steam
2. Log into game launcher
3. Click Start
4. Select character
5. Load screen
6. Game closes itself
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ninja\OneDrive\Documents
FINAL FANTASY XIV Online E:\SteamLibrary\steamapps\common\FINAL
FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200)
(19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E16R5IMS.102
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16205.930MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32411.859MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE
215.486GB SYSTEM_FREEDISC_SPACE 14.095GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE
931.475GB SYSTEM_FREEDISC_SPACE 395.535GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8102.965 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.2111
SYSTEM_GRAPHICS_DRIVER_DATE 7/18/2022 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12052 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER
C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_649395c294ad3a68\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_649395c294ad3a68\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_649395c294ad3a68\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_649395c294ad3a68\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_GRAPHICS ViewSonic Virtual Monitor Assistant
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER ViewSonic
SYSTEM_GRAPHICS_VRAM 8230 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER
c:\windows\system32\drivers\umdf\displayproxy10.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION Unknown
SYSTEM_GRAPHICS_DRIVER_DATE 1/13/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE unknown

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {37BEAAEA-0797-4928-9AB3-6F1D7C42589E}
SYSTEM_SOUND_DEVICE_NAME mvvad.sys
SYSTEM_SOUND_DRIVER_VERSION 2022.6.1.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/31/2022 18:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5CB7F50B-5E86-416A-A0A3-226BC4237D24}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9045.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/12/2020 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E21461E0-E4CC-11EB-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E21461E0-E4CC-11EB-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E216ABD0-E4CC-11EB-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E216ABD0-E4CC-11EB-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E216ABD0-E4CC-11EB-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E21461E0-E4CC-11EB-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E216ABD0-E4CC-11EB-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E21461E0-E4CC-11EB-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0
SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E21461E0-E4CC-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID Button over Interrupt Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1
SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Settings
Settings
Nahimic
Nahimic
Microsoft Text Input Application
NVIDIA GeForce Overlay
OmApSvcBroker


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo IV
Diablo IV - Server Slam
ESystemRemoteService 1.1
Google Chrome
MSI NBFoundation Service
Punishing Gray Raven
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton Security
OpenAL
Overwatch
SOLIDWORKS 2021 SP03
Steam
The Elder Scrolls Online
Ubisoft Connect
Trackmania
Virtual Monitor Assistant 1.0.0
EA app
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
WPTx64
UE4 Prerequisites (x64)
Microsoft Visual Studio Tools for Applications 2015 x86 Hosting Support
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Avast Update Helper
Microsoft GameInput
ENE_EHD_SSS_HAL
Java 8 Update 291
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Online Services
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Launcher Prerequisites (x64)
ENE_X-JMI_HAL
Xenoverse
Java Auto Updater
Plarium Play
ENE_DRAM_RGB_AIO
Teams Machine-Wide Installer
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2005 Redistributable
vCastSender
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
MSI NBFoundation Service
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
WD_BLACK D50
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual Studio Tools for Applications 2015
Epic Games Launcher
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Python Launcher
Respondus LockDown Browser 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
ENE_EHD_M2_HAL
ELYON
MSI SDK
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
PlariumPlay
Intel® Software Installer
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 Finalizer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
MSI App Player
Genshin Impact
Git
Logitech Options
mGBA 0.10.1
Notepad++ (64-bit x64)
Microsoft 365 Apps for enterprise - en-us
Star Rail
Baldur's Gate 3
Outcore
Peglin
Goose Goose Duck
Deepest Sword
Trackmania
FRAMED Collection
Town of Salem
Keep Talking and Nobody Explodes
Skyrim Script Extender (SKSE)
FINAL FANTASY XIV Online
Wallpaper Engine
The Elder Scrolls V: Skyrim Special Edition
Stick Fight: The Game
Noita
SNKRX
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
3DEXPERIENCE Marketplace for SOLIDWORKS
Microsoft Visual Basic for Applications 7.1 (x64)
WD_BLACK AN1500
Intel(R) Serial IO
RstDowngradeGuard
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Java 8 Update 291 (64-bit)
ENE_X-JMI_HAL
Java(TM) SE Development Kit 18.0.1.1 (64-bit)
Python 3.9.5 Tcl/Tk Support (64-bit)
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Python 3.9.5 Utility Scripts (64-bit)
Intel(R) Chipset Device Software
Python 3.9.5 Documentation (64-bit)
Documentation Manager
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Python 3.9.5 Test Suite (64-bit)
SOLIDWORKS Composer 2021 SP03
Windows PC Health Check
Bonjour
Python 3.9.5 pip Bootstrap (64-bit)
Update for Windows 10 for x64-based Systems (KB5001716)
MTG Arena
Microsoft Visual Basic for Applications 7.1 (x64) English
Voicemod
Python 3.9.5 Executables (64-bit)
OptaneDowngradeGuard
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
SOLIDWORKS 2021 SP03
Intel(R) Serial IO
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 x64 Hosting Support
Eclipse Temurin JDK with Hotspot 17.0.3+7 (x64)
Python 3.9.5 Development Libraries (64-bit)
NVIDIA Graphics Driver 546.33
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft .NET Host - 6.0.11 (x64)
SOLIDWORKS Flow Simulation 2021 SP03
WD_BLACK D50
EA app
Microsoft .NET Runtime - 6.0.11 (x64)
SOLIDWORKS Visualize 2021 SP03
SOLIDWORKS eDrawings 2021 SP03
SOLIDWORKS Plastics 2021 SP03
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
UE4 Prerequisites (x64)
SOLIDWORKS CAM 2021 SP03
Python 3.9.5 Standard Library (64-bit)
Python 3.9.5 Core Interpreter (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002C94
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00002CD0
C:\Program Files (x86)\Steam\Steam.exe 00000E70
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001750
C:\Program Files
(x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 000025A4
C:\Program Files\Google\Chrome\Application\chrome.exe 000024F8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA
Share.exe 00003160
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002668
C:\Program Files\WindowsApps\A-Volute.Nahimic_1.9.22.0_x64__w2gh52qy24etm\Nahimic3.exe
00003DF8
C:\Program Files\WindowsApps\Microsoft.GamingApp_2312.1001.18.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe
000040D4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23102.126.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe
00003938
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10051.0_x64__8wekyb3d8bbwe\Video.UI.exe
000015A4
C:\ProgramData\ninja\Discord\app-1.0.9028\Discord.exe 000044AC
C:\Users\ninja\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003C24
C:\Windows\Explorer.EXE 0000292C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003B94
C:\Windows\SysWOW64\NahimicSvc32.exe 00003A9C
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_38cfab2b652e4701\igfxEM.exe
000026AC
C:\Windows\System32\LocationNotificationWindows.exe 00001CA8
C:\Windows\System32\RuntimeBroker.exe 00001270
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000089C
C:\Windows\System32\svchost.exe 00001890
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003700
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
00000008
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
00002C58
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe
00003CA0
C:\Windows\system32\ApplicationFrameHost.exe 000019CC
C:\Windows\system32\DllHost.exe 00002EA8
C:\Windows\system32\MusNotifyIcon.exe 00004294
C:\Windows\system32\NahimicSvc64.exe 00003B30
C:\Windows\system32\backgroundTaskHost.exe 00000FCC
C:\Windows\system32\conhost.exe 00002CEC
C:\Windows\system32\sihost.exe 00002648
C:\Windows\system32\svchost.exe 00002D10
C:\Windows\system32\taskhostw.exe 00001BA4
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV
Online\boot\ffxivlauncher.exe 0000285C
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV
Online\boot\ffxivsysinfo64.exe 00002914
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: MSI
Browser Information
- Name and version of the browser currently in-use: Chrome ver 120.0.6099.110

May or may not be a bug, but these things may help you regardless.

1. Close the game, go to Documents\My Games\FINAL FANTASY XIV - A Realm Reborn, open the CHAR folder for your character (the correct one will have a "log" folder and if you open it and order files by "date modified", the most recent one will be around the time you last logged in). Move that CHAR folder to a safe location so it acts as a backup that you can restore later. This will cause the game to create new files for hotbars, HUD Layout, macros and keybinds. Log back into the game and see if it still crashes.

(You can easily copy and paste the CHAR folder back and overwrite the new one that was created to restore old settings, if it didn't help. If it does help, you can gradually copy back individual settings files such as hotbars, then macros, one at a time, restart the game between each one and see if it starts crashing and then you know which file, if any, was corrupt.)

2. At the character selection screen, right click your character and click Visit Another World Server. This will put you in Ul'dah on a random server, taking you away from whichever other environment was potentially crashing you.

The Technical Support forum may also be useful if you need further help https://forum.square-enix.com/ffxiv/...hnical-Support

Also, FF14 doesn't seem to like running from the non-OS drive, which can sometimes cause it to have issues and sometimes to crash.
Try freeing up some space on your C drive (or maybe upgrade it to a larger size as you are already running very low on free space, thus restricting Windows ability to swap-file easily) and install the game there to see if that helps.