A fatal DirectX error has occurred (11000002)

Hello,

I've been receiving the listed error a bit too frequently lately on my gaming desktop. This has cropped up in the middle of certain Duty Roulette fights, if I'm not even doing anything in certain areas, and even in the pic I've posted in Ul'Dah looking at the marketboard.

I do play with DirectX 11, in 1440p, and my computer does go above and beyond the minimum system requirements. I've never had any trouble with the game erroring out like this and then crashing out. My tower is a bit newer also but most games have not crashed out like FF14 has been.

What I've tried doing:
-Disabled all overlays. I do use the discord overlay but I've usually been playing with no programs running in the background too much.
-Did a clean install to the latest graphics card driver
-Checked that FF14 is running as an admin
-Checked other software and Windows is up to date.
-Ran a RAM/Memtest which everything passed (Before I've had issues with MMOs because the RAM went bad)
-Uninstalled, reinstalled the game
-Checked in the BIOS if XMP is enabled but I don't even have the option to use that

I'm just getting to the point where I've done a lot and nothing is really working. I did also google past reports of this error where people said it could be something with G-Sync and FF14 not playing well?? But these were from many years ago. Should I also try disabling that?
I did also check event viewer every time FF14 crashed and kept on seeing the error in the other screenshot. I don't know if it's related or anything and I'm not so familiar with event viewer in general but it's a pattern I've been noticing.

I also do want to note that I have play on an Asus gaming laptop that has a RTX 3700 TI. On my laptop I don't receive this DirectX error, so seems isolated to my gaming desktop.
I can also actually open the case to adjust the hardware if it would need to be reseated, it's a custom build. Just may be a bit tricky because it's a bit heavy lol

Any help would be majorly appreciated, thanks!
Sorry I'll upload the images when I can. Can't seem to upload them directly to the post right now.

https://i.imgur.com/UmRrE79.png
https://i.imgur.com/zBmtKFR.png


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\muses\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_DIRECTX_VERSION DirectX 12
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Axalta Remote - 10.69.56.33 - Remote Desktop Connection
ARMOURY CRATE
Settings
Pulse Secure
Windows Input Experience
For ff14 directx11 error
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5
Battle.net
Burning Crusade Classic
Diablo II Resurrected
Diablo III
Diablo IV
Entropia Universe
Google Chrome
Microsoft Edge
Microsoft Edge Update
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Pulse Secure Setup Client Activex Control
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Razer Synapse
RivaTuner Statistics Server 7.3.4
Steam
World of Warcraft
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Ambient HAL
Realtek USB Audio
AsusFCNotification
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Patriot Viper DRAM RGB
AURA lighting effect add-on
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
ENE RGB HAL
AsusFCNotification
Microsoft .NET Runtime - 6.0.16 (x64)
FINAL FANTASY XIV ONLINE
ROG FAN XPERT 4
ASUS Framework Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
The Sims™ 4
ASUS AURA Extension Card HAL
Dragon Age™ II
PHISON HAL
AURA Service
THX Spatial Audio USB 1532-0521
AURA DRAM Component
THX V3 APO Presets
Patriot Viper M2 SSD RGB
GameSDK Service
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
ENE_EHD_M2_HAL
THX V3 APO Presets
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Universal Holtek RGB DRAM
EA app
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Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
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Microsoft Windows Desktop Runtime - 6.0.11 (x64)
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Dragon Age™: Inquisition
WD_BLACK AN1500
ASUS AIOFan HAL
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Genshin Impact
Microsoft 365 - en-us
Microsoft OneDrive
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Harvest Island
Voidigo
Cult of the Lamb
Cassette Beasts
Song Of The Prairie
Cat Cafe Manager
Wobbledogs
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Aka
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Amanda the Adventurer
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Halls of Torment
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No Man's Sky
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My Lovely Daughter
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Risk of Rain 2
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WinRAR 6.10 (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
ASUS Ambient HAL
WD_BLACK AN1500
Dynamic Application Loader Host Interface Service
THX V3 APO Presets
Intel(R) Management Engine Components
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Intel(R) Chipset Device Software
ROG Live Service
ENE_EHD_M2_HAL
AniMe Matrix MB EN
Intel(R) Icls
THX Spatial Audio USB 1532-0521
ASUS AURA Motherboard HAL
THX V3 APO Presets
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Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
ROGFontInstaller
Intel(R) ME WMI Provider
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Intel(R) Serial IO
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
AURA DRAM Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Kingston AURA DRAM Component
PHISON HAL
Intel(R) Serial IO
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Corsair iCUE5 Software
THX Spatial Audio USB 1532-0521
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
THX Spatial Audio USB 1532-0521
NVIDIA Graphics Driver 546.33
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft .NET Host FX Resolver - 6.0.16 (x64)
Intel(R) Management Engine Components
EA app
Microsoft .NET Runtime - 6.0.11 (x64)
AURA lighting effect add-on x64
Microsoft Update Health Tools
Microsoft .NET Runtime - 6.0.16 (x64)
Intel(R) Management Engine Driver
ASUS Aura SDK
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
ENE RGB HAL
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00001198
C:\Program Files (x86)\Common Files\Pulse Secure\JamUI\Pulse.exe 000042F4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000055DC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004CD4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00005180
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004E78
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000030A8

Greetings Adventurer!

We would like to assist with your concern. Please try the following to see if they help:
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove the Discord overlay as well to see if this helps for now.
- Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.
- Try to install game on different drive to see if this helps.
- Reinstall the game once more.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.

As I said I haven't been using the Discord overlay at all recently when these crashes happened. Didn't even have Discord open when the errors happened. Just wanted to clarify that part.

I was having roughly the same error as you. What resolved my issue was installing 2023-12 Cumulative Update for Windows 11 (KB5033375). I know you said your windows had the latest update but maybe it hasn't grabbed this update yet? Might be worth a check

Got a newer error tonight. I forgot to disable the full screen optimizations but before, still got a direct x error anyway.

Getting a different error this time. This was after reinstalling FF14 to another drive and reinstalling the Nvidia driver.

https://i.imgur.com/gxAcu9o.png

Edit: I must have been just posting this when you replied: I checked the Windows updates and it does have KB5033375. Good tip though!

Heya,

is see, you have two troublemakers installed:

Asus Armoury crate/Aura and the Razer drivers. Uninstall them if you do not need them.

And then, it is not really clear which motherboard you have. Can you post it?


Cheers

Hey, I started having this exact same issue & error the moment I updated my Nvidia graphics driver to version 546.33, which was released on December 12. Unchecking the "Enable G-SYNC, G-SYNC Compatible" in my Nvidia Control Panel allowed FFXIV to actually start up / not be stuck at 5 fps / not error out.
https://i.gyazo.com/98216371337396d1...df25ac1756.png

Obviously, this isn't the greatest solution. Uninstalling my Nvidia graphics driver and downgrading it back to version 546.29 allowed me to play with G-SYNC again.

Hopefully this helps.

I wanted to follow up on your post with more troubleshooting of my own. I thought KB5033375 had fixed it for me. I played for two days with no crashes but then they came roaring back. Tried a few more things but nothing that was really making sense before I finally tried what I think is the dumbest option ever.

I went into my BIOS and I disabled speed step and hyperthreading. Since I did that I haven't had a single issue with crashing. I need to do some more testing with turning on one and doing more testing but for now I'm leaving them off just so I can play and see if I can get a week without any crashes.

Disabling speed step somewhat makes sense to me because if FFXIV is so prone to OC as everyone says, why wouldn't it also struggle with changing CPU speeds? It's just a theory right now but its one that has let me play again. Good luck on your troubleshooting.

I played a good amount yesterday without any errors. I lowered the core clock on my gpu on MSI afterburner just a bit and it seems to be doing something. Which seems weird but if it works.

I use a asus rog strix z790-E as my motherboard.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I am glad to hear that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!