QUEST (completion) leads to CRASH / cannot be completed (dx9 + dx11)

Heho dear forum / developer,

I have the following problem as described in the title. I am denied progress due to a quest which triggers a game crash upon "completion". However, when I log in again, the quest is NOT completed. Crash for nothing.

Yes, already tried everything. Drivers are new, overlays are off, full screen as well as window display used and graphics down I have also tried. Furthermore, YES it is even a freshly installed version. I just reinstalled FF14 yesterday evening.

In my video you can see everything exactly, first in windowed mode with subsequent error report and then in full screen with direct crash without error report.

https://youtu.be/FXTxpLAZ-G0 with - DirectX 11 -
https://youtu.be/w1WfusLFpV0?si=9rs4DwDPtM9_FUJ_ with - DirectX 9 -


As always, here is the desired data.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jelin\Documents
FINAL FANTASY XIV Online F:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E17G1IMS.103
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16225.609MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24929.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 286.161GB SYSTEM_FREEDISC_SPACE 71.847GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 169.105GB SYSTEM_FREEDISC_SPACE 77.507GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.975GB SYSTEM_FREEDISC_SPACE 72.757GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8112.805 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_51f685305808e3a5\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.2111
SYSTEM_GRAPHICS_DRIVER_DATE 7/19/2022 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16131 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_7bbded0afca8813b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_7bbded0afca8813b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_7bbded0afca8813b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_7bbded0afca8813b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4617
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2023 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Lautsprecher (USB Audio CODEC )
SYSTEM_SOUND_DEVICE_ID {33C80182-C0D4-4C07-B8CB-802E99C18C3C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 10/19/2023 01:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8ECB944F-0B85-4C1D-AC93-64D4E1C14B9F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8773.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 8/6/2019 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8001444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8005444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D43FBE0-1E6D-11EE-8002444553540000}
SYSTEM_INPUT_NAME USB Audio CODEC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8003444553540000}
SYSTEM_INPUT_NAME HID-Tasten-über-Interrupt-Treiber
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-800E444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-8009444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-800C444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76C16F70-086D-11EE-800F444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technischer Support - Neues Thema erstellen – Opera
Medienwiedergabe
Microsoft Text Input Application
Einstellungen
Einstellungen
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Analog Lab 4 4.2.3
Analog Lab V 5.8.0
Arturia Software Center 2.7.0
ASIO4ALL
Battle.net
MSI App Player
Diablo IV
DJM-900NXS2 Driver
FL Studio 21
FL Studio ASIO
FirmwareUpdateManager
MSI Recovery Image Backup
Dragon Center
ROCCAT SWARM
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
Norton Security
OBS Studio
Overwatch
Razer Cortex
Razer Synapse
reFX Nexus VSTi RTAS v2.2.0
Rockstar Games Social Club
Steam
Ubisoft Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501삿ފȀ鐀鸰覻翸
WixSoundLibrarySetup
Captain Epic VST Plugins
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft GameInput
OWN3D for OBS Studio version 1.6.0.0
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Java Auto Updater
Realtek Card Reader
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Windows Desktop Runtime - 7.0.10 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
MSI Recovery Image Backup
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Dragon Center
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
ROCCAT SWARM
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Thunderbolt™ Software
RSI Launcher 1.6.10
EPSON ET-2820 Series Printer Uninstall
Cableguys Kickstart 2.0.2
KSHMR Essentials version 1.2.0
rekordbox 6.7.6 64bit
Baldur's Gate 3
Lost Ark
Starfield
The Witcher 3: Wild Hunt
Frostpunk
FINAL FANTASY XIV Online
Anno 1800
SteelSeries GG 41.0.0
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Killer Performance Driver Suite UWD
Microsoft .NET Host - 7.0.10 (x64)
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Java 8 Update 391 (64-bit)
Intel(R) Serial IO
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Windows Desktop Runtime - 7.0.10 (x64)
Microsoft .NET Host FX Resolver - 7.0.10 (x64)
Microsoft .NET Runtime - 7.0.10 (x64)
Paradox Launcher v2
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Grafiktreiber 546.17
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX-Systemsoftware 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD-Audiotreiber 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.50.831.832
NVIDIA Virtual Audio 4.49.0.0
Intel(R) Management Engine Components
MSI True Color
Microsoft .NET Host - 6.0.11 (x64)
Intel(R) Management Engine Driver
Microsoft .NET Runtime - 6.0.11 (x64)
Intel(R) Trusted Connect Service Client x64
Captain Epic VST Plugins (64 bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000492C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004868
C:\Program Files (x86)\ROCCAT\ROCCAT SWARM\ROCCAT_Swarm_Monitor.exe 00005A44
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00005888
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000065AC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001870
C:\Program Files (x86)\Steam\Steam.exe 00003064
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000058C8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000043F4
C:\Program Files\Portrait Displays\MSI True Color\MsiTrueColor.exe 000046E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23092.158.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000018A4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_11.2309.6.0_x64__8wekyb3d8bbwe\Microsoft.Media.Player.exe 00006E8C
C:\Users\jelin\AppData\Local\Programs\Opera GX\104.0.4944.74\opera_crashreporter.exe 00007588
C:\Users\jelin\AppData\Local\Programs\Opera GX\opera.exe 00002D24
C:\Windows\Explorer.EXE 00001CCC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002B54
C:\Windows\System32\CompPkgSrv.exe 00007158
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_38cfab2b652e4701\igfxEM.exe 000069F0
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_38cfab2b652e4701\igfxext.exe 00005784
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_a4555e9b35287491\RtkAudUService64.exe 000038E4
C:\Windows\System32\RuntimeBroker.exe 000064DC
C:\Windows\System32\SecurityHealthSystray.exe 000017E0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002A8C
C:\Windows\System32\svchost.exe 00003B80
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003D9C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000FD4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EF0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00005424
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C14
C:\Windows\system32\ApplicationFrameHost.exe 00006940
C:\Windows\system32\DllHost.exe 00006114
C:\Windows\system32\MusNotifyIcon.exe 000020D0
C:\Windows\system32\NhNotifSys.exe 00000BE0
C:\Windows\system32\conhost.exe 00002780
C:\Windows\system32\sihost.exe 00004E00
C:\Windows\system32\svchost.exe 00003728
C:\Windows\system32\taskhostw.exe 00005778
C:\Windows\system32\wbem\unsecapp.exe 000044F8
F:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00006CCC
F:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000051DC

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). We understand that you may have recent updated your graphics driver, however after reviewing the System Report it does appear that a newer version has released since [SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2023].
- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.
- When the game is running, open the task manager, click the ‘Details Tab” Find the game and right click it. Select ‘Set Priority’ options to “High”
- Please note that reinstalling the game does not remove the locally saved files that contain your in-game configurations. If the issue persists, please try deleting locally saved content ('Documents' > 'My Games' folder). This will reset all in-game settings to their default values.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!