Recovery from COMPANION App Technical Difficulties (Nov. 24, 25)

We are pleased to announce that the technical difficulties preventing players from purchasing or using Mog Coins on the FINAL FANTASY XIV COMPANION app have been resolved.

We apologize for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Nov. 24, 2023 10:23 p.m. to Nov. 25, 2023 2:53 a.m. (PST)
Nov. 25, 2023 6:23 to 10:53 (GMT)
Nov. 25, 2023 17:23 to 21:53 (AEDT)


[Details]
- Unable to login when using the app for the first time or switching characters.
- Unable to purchase Mog Coins and the inability to use features involving the use of Mog Coins/Kupo Nuts

[Cause]
Issue with the Mog Coins/Kupo Nuts Server.

[Affected Service]
FINAL FANTASY XIV COMPANION app