Island Sanctuary rank 9 quest and Islekeep's Iron hatchet unavailable

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Date & Time: 8:47 PM CST 20/11/2023
Frequency: always
World name: Midgardsormr
Character name: Olivia Phosphor@Midgardsormr
Retainer name: None
NPC name: Curious Courier
Monster name: None
Class/Level: BTN Level 90
Party or solo: solo
In-game time: 6:45 a.m.
Area and coordinates: Unnamed Island; x= 12.4, y= 28.7, z=0.4
Housing: None
Steps:
1. Reached rank 9 some time ago, at some point within the past 2 months reached rank 10
2. constructed all buildings and landmarks available (3 workshops, 2 granaries, 4 different landmarks)
3. No quest available from Curious Courier, Islekeep's Iron Hatchet not added to Sanctuary Crafting Log
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Wi-Fi (T-Mobile)
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS P1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.336MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 31672.336MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.267GB SYSTEM_FREEDISC_SPACE 155.086GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 8156.168 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8003.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.168 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2D961CBF-AD15-4A82-BC29-D30C6DA07626}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 18:00:00
SYSTEM_SOUND Headset Earphone (JBL Quantum610 Wireless* Chat)
SYSTEM_SOUND_DEVICE_ID {22819D04-F432-4CE5-A2DE-A304EA669469}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/22/2023 18:00:00
SYSTEM_SOUND Speakers (JBL Quantum610 Wireless* Game)
SYSTEM_SOUND_DEVICE_ID {1947A8C0-F5DA-473A-A8DF-FF5F1AA35DCF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/22/2023 18:00:00
SYSTEM_SOUND XG2402 SERIES (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C07D947A-7369-443E-ABBA-153930ECA81E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {E9BA6470-8445-11ED-8001444553540000}
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SYSTEM_INPUT {7CF696D0-7D59-11ED-8001444553540000}
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SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
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SYSTEM_INPUT {7CF6E4F0-7D59-11ED-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
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SYSTEM_INPUT_NAME Razer DeathAdder V2
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SYSTEM_INPUT_NAME Razer DeathAdder V2
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SYSTEM_INPUT_NAME JBL Quantum USB Input Device
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SYSTEM_INPUT {85633A00-87BF-11EE-8003444553540000}
SYSTEM_INPUT_NAME JBL Quantum USB Input Device
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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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■ PS4 Specs

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i've just realized that one landmark i didn't check the logboard of to view the completion animation, so it didn't count as constructed

im very angry at myself right now

That's the usual reason. If you don't visit the buildings you constructed to view the cutscene of its completion, then no further quests appear. It's a common source of confusion that could be improved, such as by displaying the quest marker but making it red with a warning message on the quest to view any remaining cutscenes first.