Recovery from Square Enix Account Management System Issues (Nov. 5, 6)

We are pleased to announce that the Square Enix Account Management System issues listed below have been resolved.

We apologize for any inconvenience caused, and thank you for your understanding.

[Date & Time]
Nov. 5, 2023 9:00 p.m. to 9:58 p.m. (PST)
Nov. 6, 2023 5:00 to 05:58 (GMT)
Nov. 6, 2023 16:00 to 15:58 (AEDT)

[Details]
Customers who are using the Software Authenticator were unable to login into the services below.
• FINAL FANTASY XIV
• Lodestone
• FINAL FANTASY XIV Companion App
• FINAL FANTASY XIV Forum

*Customer who are using the “Square Enix Security Token (Key Ring Type)” and “Square Enix Software Token” were not affected by this issue.

[Cause]
Server Issue

[Affected Services]
FINAL FANTASY XIV
Lodestone
FINAL FANTASY XIV Companion App
FINAL FANTASY XIV Forum