Recovery from Square Enix Account Management System Issues (Nov. 5)

We are pleased to announce that the Square Enix Account Management System issues listed below have been resolved.

We apologize for any inconvenience caused, and thank you for your understanding.

[Date & Time]
Nov. 4, 2023 11:00 p.m. to Nov. 5, 2023 2:32 a.m. (PST)
Nov. 5, 2023 7:00 to 10:32 (GMT)
Nov. 5, 2023 18:00 to 21:32 (AEDT)

[Details]
○FINAL FANTASY XIV
・May have been unable to login upon newly playing for the first time.
・On the PlayStation®5/PlayStation®4 versions, may not have been able to login to Expansion Packs purchased on the PlayStation™Store. In addition, data for the purchased Expansion Pack may not have reflected to the game.
・May not have been possible to Create a Free Trial Account on the Free Trial website.

○Mog Station
・May have been unavailable.

○Online Store
・Certain payment transactions and features may have been unavailable.

○Square Enix Account Management System
・May have been unavailable.

[Cause]
System Issue

[Affected Services]
FINAL FANTASY XIV
Mog Station
Online Store
FINAL FANTASY XIV Companion App
Square Enix Account Management System