Parley on the Front Lines - cutscene crush

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Date & Time: Mon Oct 02 2023 08:45:00 GMT+0300 (last attempt)
Frequency: Always
World name: Leech
Character name: Eastvarga Timeslasher
Retainer name: n/a
NPC name: Lyce
Monster name: n/a
Class/Level: Black Mage/88 | other jobs too
Party or solo: solo
In-game time: ET 9:38 pm
Area and coordinates: Gyr Abania -> Eorzean Alliance Headquarters x-6.1 y-5.5
Housing: n/a
Steps:
1. enter quest area
2. talk to Lyse
3. on dialogue window "Parley with the Emperor?" chose 'yes'
4. when cut scene loading you got an exe crash with message https://prnt.sc/4nbO3RNGcr9Y


Connection Specs
- Type of internet connection/provider: local wi-fi, external Optic Fiber
- Modem maker/model number: TP-link wireless usb adapter

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-разрядная (6.2, сборка 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1402
SYSTEM_LANGUAGE русский (формат: русский)
SYSTEM_MEMORY 12226.637MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25026.637MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.940GB SYSTEM_FREEDISC_SPACE 43.876GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 523.955GB SYSTEM_FREEDISC_SPACE 121.085GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.975GB SYSTEM_FREEDISC_SPACE 210.148GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 774.097GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 407.448GB SYSTEM_FREEDISC_SPACE 164.835GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4039.836 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6113.318 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0396094.inf_amd64_a90ea54eeab05481\B395672\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0396094.inf_amd64_a90ea54eeab05481\B395672\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0396094.inf_amd64_a90ea54eeab05481\B395672\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0396094.inf_amd64_a90ea54eeab05481\B395672\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.21902.0005
SYSTEM_GRAPHICS_DRIVER_DATE 8/31/2023 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 6 - Odyssey G50A (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A7D98945-38A4-4DA0-9D22-072A8CE8A5E0}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 7/27/2021 03:00:00
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 V2)
SYSTEM_SOUND_DEVICE_ID {2967E58F-4715-4C09-89CE-1D90C8101B5A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 14.0.20.592
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 9/8/2016 03:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CD83438A-CBB5-4396-822D-33A1972384C5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7503
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 5/5/2015 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Мышь
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Клавиатура
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D5BB670-1073-11EE-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {943A0560-E857-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {943A0560-E857-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {943A0560-E857-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27DF7580-8EF1-11EA-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A991B0-8EED-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {943A0560-E857-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {943A0560-E857-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {943C7660-E857-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233403F0-460E-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47AA06E0-8EED-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47AA5500-8EED-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47AA7C10-8EED-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {59D7CE10-8EED-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: Razer
Gamepad Model Name: Wolverine v2 chroma
Gamepad Part Number: RZ06-0401

Browser Information
- Name and version of the browser currently in-use: Chrome v117.0.5938.132 (64-bit)
- Internet Explorer Version: not use

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PS. try it on Lenovo ideapad Gaming with ssd, i am have same result, so bug not in drivers