A friend's brother deleted her account and she can't get it back

My friend had her warrior of light deleted by her brother because he thought it would be funny, she had no idea it was him so she was afraid she got hacked or something trough some days. I made threads about this on reddit and she's called square enix support a lot for this plus filling the forum to get your character back but she still hasn't fast forward a couple of weeks and she gets a reply from square enix customer support that says she missed her 24 hour window (She hasn't make a backup either).
Please if anyone from square enix sees this help her she really loves the game so much:(

you cannot submit support requests as a third party request. the request for support must come from the person in question.

She needs to put her brother’s toothbrush in the toilet. That would be funny.

Greetings Magician_Red_2000,

We understand the frustration this matter may cause. Based on your information, we are unfortunately not able to assist here on the Technical Support Forums. We would advise to have the account owner contact the appropriate account regions Support Center for further assistance.

This thread will be moved to "Separate Support Required"