Krile Lip-sync Bug for Main Scenario Quest "In Crimson It Began"

Date & Time: August 28, 2023 3:25AM EDT
Frequency: Always
World name: Malboro
Character name: Fayne Yaro
Retainer name: None
NPC name: Krile
Monster name: None
Class/Level: Black Mage/80
Party or solo: Solo
In-game time: Anytime
Area and coordinates: The Fringes (X:19.1,Y:20.7)
Housing: None
Platform: Windows (Steam)

Steps:
1. View cutscene #3 for the Main Scenario Quest "In Crimson It Began" via "The Unending Journey" found in an Inn Room.
2. Krile's first voiced dialogue has proper lip-sync where the lips move with the voice.
3. Krile's second and third voiced dialogue do not have any lip-sync with the voice audio. Head movement occurs but the facial expression stays the same.

Note that the language and client settings are set to English. The area and coordinates provided are relevant to where the cutscene initially starts during the Main Scenario Quest. Bug was first discovered in Patch 6.45 but is still present with current Patch 6.48. Bug is present on PS5 as well with PS5 version of FFXIV.

A video of the issue can be viewed here: https://drive.google.com/file/d/1b_x...ew?usp=sharing

The bug can be seen in the video from 0:55 to 1:14 where Krile does not have any lip-sync with the voice audio. Outside of the mentioned timestamps, everything else functions as expected including other voiced dialogue scenes with Krile.

Connection Specs
- Type of internet connection/provider: Ethernet CAT5/Rogers
- Modem maker/model number: Hitron/CODA-4582

■ PC Specs


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
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SYSTEM_BIOS 2403
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.900GB SYSTEM_FREEDISC_SPACE 729.121GB
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SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_SHARED_VRAM 16328.896 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.21023.2010
SYSTEM_GRAPHICS_DRIVER_DATE 7/19/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
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SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {9C7C6D20-B9FC-11EC-8001444553540000}
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SYSTEM_INPUT {A2671B30-F066-11ED-8002444553540000}
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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Gamepad Manufacturer: PlayStation
Gamepad Model Name: DUALSHOCK 4
Gamepad Part Number: CUH-ZCT2U

Browser Information
- Name and version of the browser currently in-use: Mozilla Firefox 117.0
- Internet Explorer Version: 11.789.19041.0

I can confirm this happens in Japanese as well.
Her facial expression seems to override the lip flaps.