2 Service accounts. One PSN ID.

Hello everyone,

I have a very confusing question. So I have the Steam version of the game because I enjoy playing on my steamdeck. I want to get my PS5 connected to the same service account (SA#2), but I already had a previous service account (SA#1) that was on my PS5. So my PS5 says I own EW already, so I cant buy it again for that SA#2. How do I get my PS5 to to my service account #2 and get EW on there and linked with my steam SA#2? Any idea? thanks. If i could get rid of service account #1 that would great.

you could either get support to sever the link to your old SA#1 account with your current PSN ID, rendering SA#1 useless.

or, you could create a new PSN ID and link SA#2 to that. but that involves possibly buying the game again on that PSN ID? not sure.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!