No error crashing on ASUS Ally

Hello,

Recently got an ASUS Ally and I’ve installed the game but can’t seem to play at all or for very long if it loads.

I can start the game but once I get in a queue it will usually crash while the game loads after I leave the queue. On very few occasions, it loads through and it will crash after a few minutes of play or when I teleport.

I have rebooted the device
Updated the device and graphics card
Tried all the different resolution settings
Tried running the game as admin
Tried running without DX11
Modified the settings on the device to allow more VRAM
Ran the Reset/Restore from the launcher

I’m really at a loss on this.

Here is the system info:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tassi\Documents
FINAL FANTASY XIV ONLINE D:\Square Enix\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen Z1 Extreme (16 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS RC71L.323
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7889.863MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18509.715MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.633GB SYSTEM_FREEDISC_SPACE 147.464GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8101.383 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3944.932 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0392778.inf_amd64_829db4124e6a1944\B392868\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0392778.inf_amd64_829db4124e6a1944\B392868\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0392778.inf_amd64_829db4124e6a1944\B392868\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0392778.inf_amd64_829db4124e6a1944\B392868\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.14058.4001
SYSTEM_GRAPHICS_DRIVER_DATE 6/13/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5DBA6EFD-F6C3-4E79-84AF-8FDB3E1EE6BE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9506.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/17/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA9C030-2DC7-11EE-8001444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA9C030-2DC7-11EE-8002444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA9C030-2DC7-11EE-8004444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA9C030-2DC7-11EE-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA9C030-2DC7-11EE-8007444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {6CA9C030-2DC7-11EE-8008444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Settings
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo IV
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA lighting effect add-on
Microsoft GameInput
ASUS Aac_NBDT HAL
FINAL FANTASY XIV ONLINE
ASUS Framework Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Online Services
ROG Screen Manager
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Launcher Prerequisites (x64)
AURA Service
GameSDK Service
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
ASUS Update Helper
AI Noise Cancelation Audio Software
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AURA Service
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
EA app
Microsoft 365 - en-us
Microsoft OneNote - en-us
Destiny 2
Baldur's Gate 3
Cyberpunk 2077
No Man's Sky
Stardew Valley
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ROG Live Service
ARMOURY CRATE SE Service
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft .NET Host - 6.0.11 (x64)
EA app
Microsoft .NET Runtime - 6.0.11 (x64)
AURA lighting effect add-on x64
ASUS Aura SDK
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00003B48
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000360C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\115.0.1901.188\msedgewebview2.exe 00007084
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00006268
C:\Program Files (x86)\Steam\steam.exe 00004F18
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe 000046BC
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALocalHostSvc.exe 00004BEC
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\QtWebEngineProcess.exe 00004D14
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.22.40038.0_x64__0a9344xs7nr4m\radeonsoftware\AMDRSServ.exe 000042F8
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.22.40038.0_x64__0a9344xs7nr4m\radeonsoftware\AMDRSSrcExt.exe 00002588
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.22.40038.0_x64__0a9344xs7nr4m\radeonsoftware\RadeonSoftware.exe 00003798
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.22.40038.0_x64__0a9344xs7nr4m\radeonsoftware\cncmd.exe 000043D0
C:\Program Files\WindowsApps\MicrosoftTeams_23195.1506.2253.6778_x64__8wekyb3d8bbwe\msteams.exe 00004154
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.13900.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000027F4
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.13900.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 0000294C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.216.947.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 000010B0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21514.0_x64__8wekyb3d8bbwe\HxTsr.exe 00005ECC
C:\ProgramData\Battle.net\Agent\Agent.8320\Agent.exe 000052FC
C:\Users\Tassi\AppData\Local\Microsoft\OneDrive\23.142.0709.0001\FileCoAuth.exe 00005C08
C:\Users\Tassi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000033C4
C:\Windows\Explorer.EXE 00001698
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000096C
C:\Windows\System32\ASUSACCI\ACCIMonitor.exe 00002D50
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_7a3a8aa248377da4\ASUSOptimization\AsusOptimizationStartupTask.exe 0000199C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_2a86f979b6e5b8bf\RtkAudUService64.exe 00003658
C:\Windows\System32\LocationNotificationWindows.exe 000039C4
C:\Windows\System32\RuntimeBroker.exe 0000211C
C:\Windows\System32\SecurityHealthSystray.exe 0000369C
C:\Windows\System32\SystemSettingsBroker.exe 00000154
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004C40
C:\Windows\System32\smartscreen.exe 0000765C
C:\Windows\System32\svchost.exe 00000764
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003388
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002668
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002510
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001DEC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001584
C:\Windows\system32\ApplicationFrameHost.exe 0000179C
C:\Windows\system32\DllHost.exe 000059C8
C:\Windows\system32\backgroundTaskHost.exe 0000634C
C:\Windows\system32\conhost.exe 000038B4
C:\Windows\system32\sihost.exe 00001270
C:\Windows\system32\svchost.exe 00004034
C:\Windows\system32\taskhostw.exe 000016A8
D:\Battle.net\Battle.net.exe 00004DA0
D:\Square Enix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00007A2C
D:\Square Enix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00007B54

Greetings Adventurer!

We would like to assist with your concern. After reviewing the DXDiag provided, it seems that you have the game installed on the D: Drive. We would suggest that you install Final Fantasy XIV to the C: Drive. Having the game on this drive can fix some of the issues you may be experiencing. If this does not help with the issue, please try the following to see if they help:

- Try switching to DirectX 9 or 11 by selecting the ‘Config’ button on the launcher. (If you are able)
- Update and reinstall the drivers for your graphics card and sound drivers (The graphic driver was last updated 6/13/2023).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Reinstall game once you have updated everything.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.