Triple Triad Battle hall Tournament - duty notification goes missing

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Date & Time: 17/07/23 about 8pm
Frequency: often
World name: Louise
Character name: Jumaz Vestrit
Retainer name: FitzChivalry
NPC name: ??
Monster name: ??
Class/Level: ??
Party or solo: Solo
In-game time: didn't notice, sorry
Area and coordinates: Triple Triad Battlehall
Housing: ??
Steps:

1. I have experienced this a few times over the last few years - it is relatively minor but quite annoying. It happened earlier this week and so I thought I'd finally report it on here. I searched but couldn't see a post about it previously.

2. When in the Battlehall waiting for a TT tournament matching, I'll often be sorting through my inventory or reading the lore notes, just to pass the time while waiting.
When the notification does pop, I excitedly hammer the ⭕ circle button to exit out of whatever screen I was looking at.
If I press it too many times, this sends away the match notification.

3. Outside of this scenario, when this happens (for example, with a duty finder queue), the notification is then pinned to the screen somewhere and I can scroll round to it to accept the match.

4. In the Battlehall though, this pinned notification doesn't appear, it vanishes. I can hear the timer noise ticking down but I've got no way to accept the match.

5. Since it's often quite difficult to match with a PC, it's quite frustrating when I miss out on match because of this!

6. Hopefully I was able to describe this ok and this is helpful information.
I already posted this once and someone replied to ask, "Did you hide quest display "in duties"?", but I am unable to reply to that thread
I can confirm I did not turn any settings off and the duty notification acts as normal when I'm not in the Battlehall.


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