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system error occured HTTPS System Error -2146697211, followed all troubleshooting steps, dns changed all posted in the forum, restarted modem and computer and still getting the error, my wife is logged to the game on her computer we are on the same network
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected?
How often does the issue occur?
As you mention, does the issue occur with your wife's system as well or just yours?
Are you able to try logging in with your wife's system instead to see if the issue persists?
Internet Service Provider:
All steps taken to resolve the issue:
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
Are you using a VPN?
no
Are you using a wired or wireless connection?
Wired
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Windows
Does the issue occur with one character or multiple characters?
Account wide
At what point do you get disconnected?
Did not get disconected, cant get launcher to open
How often does the issue occur?
every couple of days, specially after maintenance
Greetings pocketokun,
We would just like to clarify that this error could be caused a connectivity issue. As you've mentioned that you've already tried other connectivity troubleshooting, this could be caused by the specific routing that your system is using to connect to our servers.
We would like to suggest the following troubleshooting steps:
- Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference before attempting to log in.
- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option.
Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.
If the suggestions provided above do not resolve the issue, there may be a communication error. Please do not hesitate to reply back to this thread for further assistance.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!