Same Gear/ Different Glams Bug

Resubmitting:

Date & Time: 5/31/2023 9:00am
Frequency: Any time switching gear sets/jobs that share the same gear but have different glams
World name: Diabolos
Character name: Eloise Beloise
Class/Level: Any level 90 job
Party or solo: Both
1. Switch to job that shares gear but different glamours (in my case, healer jobs)
2. Update gear set using the icon
3. Change to other job sharing the same gear (say, from whm to sch)
4. Update gear set using the icon
5. Switch back to original job: gear set not updated (additionally, portrait wont work)

Switching between jobs that share the same gear but have different glams results in the gear set not being able to update. This behavior does not happen on jobs that share a glam (in my case, all of my tanks have the same glam -- and this glam is on a glamour plate). Whether or not the glamour uses a glam plate seems to not matter.

Connection Specs
- Type of internet connection/provider: Xfinity hardwired ethernet
- Modem maker/model number: xFI Gateway

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\amy\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
Immerse Gamepack FINAL FANTASY XIV Edition version 2.0.0.3 C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


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SYSTEM_SOUND_DRIVER_DATE 9/26/2022 17:00:00
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
In-Game Bugs - Post New Thread — Mozilla Firefox
Settings
Settings
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Backblaze
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
GameSDK Service
AURA DRAM Component
AURA lighting effect add-on
FINAL FANTASY XIV ONLINE
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PHISON HAL
AURA Service
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ENE_EHD_M2_HAL
GameSDK Service
ENE RGB HAL
AMD PCI Driver
Patriot Viper M2 SSD RGB
AMD PSP Driver
AMD Ryzen Balanced Driver
ASUS Update Helper
Kingston AURA DRAM Component
AMD SBxxx SMBus Driver
Promontory_GPIO Driver
QK Config version 1.5.1.3
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Universal Holtek RGB DRAM
AMD_Chipset_Drivers
WD_BLACK AN1500
AMD GPIO2 Driver
Realtek Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Streets Of Kamurocho
Little Witch in the Woods
WD_BLACK AN1500
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
ROG Live Service
ENE_EHD_M2_HAL
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
AURA DRAM Component
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Kingston AURA DRAM Component
PHISON HAL
Corsair iCUE5 Software
Immerse Gamepack FINAL FANTASY XIV Edition version 2.0.0.3
NVIDIA Broadcast Voice Driver 1.0.1.9
NVIDIA Graphics Driver 531.68
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
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NVIDIA Install Application
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NVIDIA Broadcast Container
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NVIDIA Broadcast Container Message Bus
NVIDIA Broadcast Session Container
NVIDIA Broadcast Container Watchdog Plugin
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Broadcast 1.4.0.29
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
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NVIDIA Virtual Host Controller
Camera (NVIDIA Broadcast)
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
AURA lighting effect add-on x64
ASUS Aura SDK
ENE RGB HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Backblaze\bzbuitray.exe 00000EB8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000A1C
C:\Program Files\Corsair\Corsair iCUE5 Software\QmlRenderer.exe 000041EC
C:\Program Files\Corsair\Corsair iCUE5 Software\iCUE.exe 0000234C
C:\Program Files\Mozilla Firefox\firefox.exe 00002124
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NVIDIA Broadcast UI.exe 00003594
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C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002748
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.3261.0_x64__8wekyb3d8bbwe\GameBar.exe 000026E8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.3261.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002968
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.11600.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000017F0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.11600.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002920
C:\Users\amy\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001614
C:\Users\amy\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 00002148
C:\Windows\Explorer.EXE 00002734
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000077C
C:\Windows\SysWOW64\NahimicSvc32.exe 00002960
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_4c10eeff886a3252\RtkAudUService64.exe 000043A4
C:\Windows\System32\RuntimeBroker.exe 00003C58
C:\Windows\System32\SecurityHealthSystray.exe 00002E24
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000299C
C:\Windows\System32\smartscreen.exe 000035F0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E30
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0000259C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004B0C
C:\Windows\system32\ApplicationFrameHost.exe 00003828
C:\Windows\system32\DllHost.exe 00002AC8
C:\Windows\system32\NahimicSvc64.exe 000039BC
C:\Windows\system32\conhost.exe 000010B8
C:\Windows\system32\sihost.exe 00001148
C:\Windows\system32\svchost.exe 00001360
C:\Windows\system32\taskhostw.exe 00003914
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B48
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001B04

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: n/a - custom desktop
Laptop Model Number: n/a custom desktop

Gamepad Manufacturer: n/a - mouse and keyboard
Gamepad Model Name: n/a mouse and keyboard
Gamepad Part Number: na mouse and keyboard

Browser Information
- Name and version of the browser currently in-use: Firefox 113.0.2 (64-bit
- Internet Explorer Version: not installed

I have this same bug on the PS5 version.

Date of issue: 02-05-23
Time of issue: 16:00
Frequency: Whenever I change gear sets
World name: Louisoix
Character name@Home World name: Selene Dearborn, Louisoix
Class/Level: lvl 90 any job that shares the same gear as another job but with different glams. Im using Machinist and Dancer.
Party or solo: both
Area: Any sanctuary.

Steps:
1. Have two gearsets that have the same gear but different glams.
2. Select one of the gearsets.
3. Select the other gearset.
4. The last gearset you selected now has an error saying it couldnt restore the glams

I also have this same issue, Windows PC version.

Date & Time: 6/3/2023 6:20 pm
Frequency: Any time switching gearsets/jobs that share the same gear but have different glams AND switching between jobs that have the SAME glam but have glamour plates assigned to the gearset
World name: Adamantoise, Aether
Character name: E'rahez Tia
Class/Level: Any level 90 job
Party or solo: Both
1. Switch to job that shares gear but different glamour OR shares gear and has a glamour plate assigned to it (same or different plates doesn't matter, the error still occurs)
2. Update gear set using the icon
3. Change to other job sharing the same gear
4. Update gear set using the icon
5. Switch back to original job: "[job name] equipped but unable to restore glamour" (additionally, portraits break when this happens)

I've noticed that this happens when there's a glamour plate assigned to the gearset, even if the two jobs share the same glamour plate (i.e. I still get this error when switching between my botanist and miner, which share a glamour plate, not just when switching to my fisher, which uses a different glamour plate). If I switch between jobs that share glamours that do NOT have a glamour plate assigned (my healers and casters), this error does not occur. Only when glamour plates are involved.

I also have the same bug. I believe some code was changed order about when to apply linked glamour plates and when to check for glamour to be matching previously saved to the gear set. (At least thats the only reasonable/quick explanation I could think of)

You can go ahead and move this to resolved. This was fixed in 6.41