Lodestone not updated

So I transferred servers from Omega (EU) to Tonberry (JP) for more than a year now and my lodestone page is still showing information for my character back when I was on EU and hasn’t updated since. When I log onto Mogstation it’s also showing my character twice (it displays both the EU one and the JP one, clicking on any will redirect me to the same outdated lodestone page.

When I created my forum account it’s showing everything correct only on here.

I’ve attached some photos of the issue

http://gcdnb.pbrd.co/images/95PVN8Bk63n8.jpg

http://gcdnb.pbrd.co/images/rA2uUWm9Ovb7.jpg

http://gcdnb.pbrd.co/images/2xmnP2kKw3Ec.jpg

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the inconvenience you have experienced. The issues you are describing would be more suited for the bug report forums. Please create a new thread entry in the Bug Reports > In-Game Bugs section with the required information as shown in the main thread sticky.

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