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My partner plays on PS5 and is having trouble playing FFXIV today (everything worked fine at 6.4 launch), the PS5 isn't going past the launcher, which isn't loading - he doesn't get any error popups or anything.
We've tried googling a bunch but can't see anyone with this issue since 2021 (when the issue was caused by server equipment) - we would welcome any suggestions! He hasn't tried reinstalling yet as this will take several hours (but will be a last resort in case it is necessary).
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Just to clarify a bit more on the situation, are the cookies and cache cleared from the PlayStation 5? (Settings > System > Web Browser) Are Final Fantasy XIV and the PlayStation 5 fully updated? Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes) Are there any others on the network when playing Final Fantasy XIV?
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