Known Issues After Patch 6.4 (May 23)

The following issues has been confirmed.
We are currently investigating and working to address these issues.

【Current Known Issues】

■Sound will not play under certain conditions. (Windows® version only)

*We are prioritizing the investigation of this issue, and while it is possible that the issue may be caused by a temporary gamepad disconnection, we have not yet identified a definite cause at this time.

We apologize for any inconvenience this may cause, and for any users who encounter this issue, the symptoms will not be resolved until the client is restarted. Please attempt the following and then restart the client.

・If you are using a gamepad that is recognized as a sound device such as "DUALSHOCK 4" or "DualSense", please try and disable the corresponding sound device from the sound settings of your computer.

If the above does not resolve the issue, please also try the following:

・Remove your gamepad and see if it resolves.
・Check to see if there are any device-related problems with your computer.

In addition, if you experience this issue, please kindly report it to the "In-Game Bugs" section within the official forums and include information about your computer specs and what gamepad is being used. We greatly appreciate your cooperation.

*Edited on June 5, 2023 5:35 a.m. (PDT) / Jun. 6, 2023 12:35 (GMT) / Jun. 6, 2023 13:35 (BST) / Jun. 6, 2023 22:35 (AEST)
The issue above was fixed during the maintenance that took place from Jun. 5, 2023 11:00 p.m. to Jun. 6, 2023 2:20 a.m. (PDT) / Jun. 6, 2023 6:00 to 9:20 (GMT) / Jun. 6, 2023 7:00 to 10:20 (BST) / Jun. 6, 2023 16:00 to 19:20 (AEST).
We apologize for any inconvenience this may have caused.

■The afflatus series equipment, as well as the afflatus accessories are categorized as "Unique".

*Updated: Jun. 20, 2023 5:10 a.m. (PDT) / 12:10 (GMT) / 13:10 (BST) / 22:10 (AEST) :
This issue has been addressed with the maintenance performed on Jun. 19, 2023 9:00 p.m. to Jun. 20, 2023 2:10 a.m. (PDT).
We sincerely apologize for the inconvenience caused.

■An error message, "One or more items did not have the specified appearance." will appear when switching to a gear set with different Glamour Plates associated with the same equipment.

*Edited on June 5, 2023 5:35 a.m. (PDT) / Jun. 6, 2023 12:35 (GMT) / Jun. 6, 2023 13:35 (BST) / Jun. 6, 2023 22:35 (AEST)
A temporary measure for this issue has been implemented.
*For details on the issue, please see the following news.
US: https://sqex.to/D95mJ
GB: https://sqex.to/6uCNV

*Updated: Jun. 20, 2023 5:10 a.m. (PDT) / 12:10 (GMT) / 13:10 (BST) / 22:10 (AEST) :
This issue has been addressed with the maintenance performed on Jun. 19, 2023 9:00 p.m. to Jun. 20, 2023 2:10 a.m. (PDT).
We sincerely apologize for the inconvenience caused.