FFXIV Crash Randomly DirectX Error has Occurred 11000002

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04-30-2023, 04:20 PM
Deathlord

FFXIV Crash Randomly DirectX Error has Occurred 11000002

Hello, Everyone.

As we know, this issue seems to come from way back in the day.
I'm having issues with FFXIV which is crashing every period of time, it could be 10min, 20min, 30min, even at 1 hour. But the error comes back and crash the game. And then a pop windows comes with the error 11000002

I did everything I could think about and also friends help me trying to fix this, but no luck.
All RAM are good
GPU is good (full updated)
Bios is good (full updated)

Also let me tell you, I did a clean installation, and the only game I have after the installation and updates, was FFXIV. Guess the welcome I got, error again.

Below the detail information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\delar\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
Immerse Gamepack FINAL FANTASY XIV Edition version 1.2.0.2 C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.A0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32694.082MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37814.082MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.508GB SYSTEM_FREEDISC_SPACE 71.339GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 930.460GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 931.383GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5968.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.041 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8156678a4c5d0913\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8156678a4c5d0913\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8156678a4c5d0913\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8156678a4c5d0913\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3168
SYSTEM_GRAPHICS_DRIVER_DATE 4/12/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Microsoft LifeChat LX-4000)
SYSTEM_SOUND_DEVICE_ID {272DC63B-38E4-40D2-B645-7F4356CD6F04}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2604
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/30/2023 17:00:00
SYSTEM_SOUND MSI MAG274QRF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7A3A6B24-1C9B-4493-9388-8704290558C0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {51C57ACE-E168-4D42-B789-5751DA8541C5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9492.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 17:00:00
SYSTEM_SOUND Speakers (Boom Audio)
SYSTEM_SOUND_DEVICE_ID {F4EEEFA2-74A6-495E-9421-5EA64BCEE01A}
SYSTEM_SOUND_DEVICE_NAME boomvad.sys
SYSTEM_SOUND_DRIVER_VERSION 16.51.4.105
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2023 17:00:00
SYSTEM_SOUND Speakers (KH113M-dongle)
SYSTEM_SOUND_DEVICE_ID {D6BFD304-4EDE-4D4C-83F9-A360ED04C598}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2604
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/30/2023 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {285F1600-E691-11ED-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {285F1600-E691-11ED-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-8009444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB10A490-E6BC-11ED-8005444553540000}
SYSTEM_INPUT_NAME Microsoft LifeChat LX-4000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB5CC8C0-E6BC-11ED-8006444553540000}
SYSTEM_INPUT_NAME Microsoft LifeChat LX-4000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-800D444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2869EB70-E691-11ED-8004444553540000}
SYSTEM_INPUT_NAME KH11
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-8006444553540000}
SYSTEM_INPUT_NAME KH11
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68A91AF0-E6B7-11ED-8001444553540000}
SYSTEM_INPUT_NAME Joystick (Razer Tartarus V2)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {286A1280-E691-11ED-800A444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68A94200-E6B7-11ED-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-800B444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {286A1280-E691-11ED-800C444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {287954C0-E691-11ED-800F444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68A99020-E6B7-11ED-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Death Lords Games - Notepad
NVIDIA GeForce Overlay
Documents
[SOLVED] How to Fix FFXIV Fatal DirectX Error Problem Issue - Opera
GeForce Experience
NVIDIA Control Panel
Photos
Photos
Microsoft Store
Monitor
SOUI_DUMMY_WND
SOUI_DUMMY_WND
SOUI_DUMMY_WND
GPU Tweak III
SOUI_DUMMY_WND
SOUI_DUMMY_WND
SOUI_DUMMY_WND
SOUI_DUMMY_WND
SOUI_DUMMY_WND
SOUI_DUMMY_WND
Microsoft Store
Microsoft Text Input Application
Razer Synapse
Weather
Weather

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
GamingIntelligence(x64)
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Synapse
Steam
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSI Center SDK
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft Windows Desktop Runtime - 5.0.17 (x64)
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29325
GPU Tweak III Install
GPU Tweak III
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
MSI Live Update 6
MSI X Boost
ENE_EHD_M2_HAL
WD P40 Game Drive
MSI Super Charger
MSIRegister
AMD PCI Driver
Realtek Ethernet Controller Driver
AMD_Chipset_Drivers
AMD PSP Driver
WD_BLACK AN1500
AMD Ryzen Balanced Driver
WD_BLACK D50
AMD SBxxx SMBus Driver
ExitLag version 4.264
Promontory_GPIO Driver
ENE_External_Device_HAL
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
ENE_MousePad_HAL
Verbatim_SureFireGaming_Product
MSI Smart Tool
AMD GPIO2 Driver
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
WinRAR 5.90 (64-bit)
Update for Windows 10 for x64-based Systems (KB4480730)
WD_BLACK AN1500
GamingIntelligence(x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29325
ENE_External_Device_HAL
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
Microsoft Windows Desktop Runtime - 5.0.17 (x64)
Logitech G HUB
Microsoft .NET Runtime - 5.0.17 (x64)
Boom 3D
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29325
Windows PC Health Check
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 5.0.17 (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
ENE_MousePad_HAL
Immerse Gamepack FINAL FANTASY XIV Edition version 1.2.0.2
NVIDIA Graphics Driver 531.68
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.50.831.832
NVIDIA Virtual Audio 4.49.0.0
WD_BLACK D50
AMD Ryzen Master SDK
Microsoft .NET Host - 5.0.17 (x64)
WD P40 Game Drive

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\MSI\MSI X Boost\X_Boost.exe 00004528
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00004AB8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004AF8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000332C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004BF8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004290
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000034A8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000479C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000029D0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A90
C:\Program Files\Global Delight\Boom 3D\Boom3D.exe 00003D38
C:\Program Files\LGHUB\lghub.exe 00003AB4
C:\Program Files\LGHUB\lghub_agent.exe 00003C84
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 000036E0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 000056D4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004DB8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000267C
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_2.0.14.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00001350
C:\Program Files\WindowsApps\Microsoft.BingWeather_4.31.11905.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 00005788
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002A94
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002AB4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000403C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.12548.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003048
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1002.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002F40
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_2.34.28001.0_x64__8wekyb3d8bbwe\GameBar.exe 00000DD4
C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.964.0_x64__56jybvy8sckqj\nvcplui.exe 0000420C
C:\Users\delar\AppData\Local\Microsoft\OneDrive\21.220.1024.0005\FileCoAuth.exe 00004A7C
C:\Users\delar\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000035D0
C:\Users\delar\AppData\Local\Programs\Opera GX\98.0.4759.22\opera_crashreporter.exe 00003AB0
C:\Users\delar\AppData\Local\Programs\Opera GX\opera.exe 00000FA0
C:\WINDOWS\Explorer.EXE 00001EC8
C:\WINDOWS\System32\svchost.exe 000021C8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000318C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003A08
C:\WINDOWS\system32\DllHost.exe 000058F8
C:\WINDOWS\system32\NOTEPAD.EXE 00005AEC
C:\WINDOWS\system32\SearchProtocolHost.exe 00002148
C:\WINDOWS\system32\conhost.exe 0000335C
C:\WINDOWS\system32\sihost.exe 00000FD4
C:\WINDOWS\system32\svchost.exe 0000221C
C:\WINDOWS\system32\taskhostw.exe 00001430
C:\WINDOWS\system32\wbem\unsecapp.exe 00003FCC
C:\Windows\System32\CompPkgSrv.exe 0000544C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_0b6ff136fecebab7\RtkAudUService64.exe 00001C28
C:\Windows\System32\RuntimeBroker.exe 00000E1C
C:\Windows\System32\SecurityHealthSystray.exe 00002A00
C:\Windows\System32\smartscreen.exe 000039B4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002CAC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000052B0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000241C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002064
E:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00004CF0
E:\Steam\steam.exe 000045E0
05-08-2023, 07:23 PM
Remolia

I got these few times coz of hardware fault.
1st time I got GPU memory controller overheat due thermal interface (thermal paste) damage (one spot of GPU was completely empty, but GPU reported normal temps), u can try to check it with lowering max GPU power/gpu speed and memory speed.
2nd time - ram and cpu config fault in bios, undetectable by normal test programs, but detectable by single-thread Prime95 (via CoreCycler for example). Had to push +4 on fastest core via CurveOptimizer, manually set both LLC on both SoC/CPU to High, and manually set few Memory timings, and fix memory voltage.
05-10-2023, 03:32 AM
Eenkalzet

Greetings Deathlord,

Thank you for providing us with the DXDIAG. To clarify, did you perform a full install of the game itself, or the GPU driver? If you have yet to do one or the other, I recommend fully uninstalling and reinstalling both. Other steps that I would taking to ensure you are running the game without any sort of possible interference are:

- Disabling or allowing appropriate exceptions for FFXIV in any anti-virus software you may have on the PC.
- Disabling any overlays or programs running in the background.
- Performing a clean boot by opening Task Manager, navigating to the 'Start Up' tab and disabling all applications listed. Restart the PC afterward.
- Turning off fullscreen optimizations. Find the game's executable file (normally in the install folder), right-click it and select 'Properties'. Select the 'Compatibility' tab. Check the box labeled 'Disabled Fullscreen Optimizations' and hit apply.

I do hope this helps! Thanks again for visiting the FINAL FANTASY XIV Technical Support Forum.
07-03-2023, 01:05 AM
HonnohBonono

My game is crashing when trying to go to the Doman Enclave. Is the issue due to it being the Steam launcher? I've done your suggestions above with no luck. I've turned down the graphics settings as well. I get the DirectX11 error pop up, so I even tried Disabling it and that didn't work.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\hanna\OneDrive\Documents
FINAL FANTASY XIV Online D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz (12 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16311.695MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21175.695MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 206.923GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.956GB SYSTEM_FREEDISC_SPACE 1721.347GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5979.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.848 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3640
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5979.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.848 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3640
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F4E7092A-2EED-4D3D-B671-2A2D5D401925}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8881.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/13/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F412E0-34CF-11EC-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F48810-34CF-11EC-8003444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F376A0-34CF-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F52450-34CF-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B32947B0-ECDC-11EC-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B32995D0-ECDC-11EC-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B32995D0-ECDC-11EC-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B329BCE0-ECDC-11EC-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F5C090-34CF-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
The Dungeon | Sex Dungeon - Discord
FFXIV Crash Randomly DirectX Error has Occurred 11000002 - Google Chrome
Properties - FINAL FANTASY XIV Online
NVIDIA GeForce Overlay
Microsoft Text Input Application
Snipping Tool

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwatch
Rockstar Games Launcher
Rockstar Games Social Club
Samsung Portable SSD Software 1.0
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft GameInput
Epic Games Launcher
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ENE_External_Device_HAL
Launcher Prerequisites (x64)
ENE_EHD_M2_HAL
WD P40 Game Drive
Minecraft Launcher
ENE_AIC_Marvell_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
ENE_X_AIC_HAL
Epic Online Services
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
RGB Fusion
Vortex
Microsoft 365 - en-us
Cyberpunk 2077
Coral Island
Disney Dreamlight Valley
Don't Starve Together
Dead by Daylight
FINAL FANTASY XIV Online
Stardew Valley
Deceive Inc.
Super Animal Royale
Microsoft .NET Runtime - 6.0.6 (x64)
ENE_AIC_Marvell_HAL
Microsoft .NET Host FX Resolver - 6.0.6 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ENE_External_Device_HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30135
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30135
ENE_DRAM_RGB_AIO
CORSAIR iCUE 4 Software
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Java(TM) SE Development Kit 17.0.1 (64-bit)
Patriot Viper M2 SSD RGB
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 536.40
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.50.831.832
NVIDIA Virtual Audio 4.49.0.0
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
WD P40 Game Drive
Microsoft .NET Host - 6.0.6 (x64)
Epic Games Launcher Prerequisites (x64)

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002C4C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003FCC
C:\Program Files (x86)\Steam\steam.exe 0000262C
C:\Program Files\Google\Chrome\Application\chrome.exe 0000240C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000030B8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002BB4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23052.121.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000404
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001FF8
C:\Users\hanna\AppData\Local\Discord\app-1.0.9013\Discord.exe 00003FA4
C:\WINDOWS\Explorer.EXE 000019B4
C:\WINDOWS\System32\svchost.exe 00002024
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000019DC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000022B0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000203C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003224
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E24
C:\WINDOWS\system32\DllHost.exe 00000DA4
C:\WINDOWS\system32\SnippingTool.exe 00001D68
C:\WINDOWS\system32\conhost.exe 00002C6C
C:\WINDOWS\system32\sihost.exe 00000DFC
C:\WINDOWS\system32\svchost.exe 00001E00
C:\WINDOWS\system32\taskhostw.exe 00000F14
C:\Windows\System32\CompPkgSrv.exe 00001964
C:\Windows\System32\RuntimeBroker.exe 000034C0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000B58
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003960
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000254