Lobby error 2002 when connected to mobile data

my wifi got murdered by my dog so I've been trying to log in using my phone's mobile data instead. I used to play using this method either thru my phone's hotspot or direct USB in 2020 but it doesn't work anymore.

is there anything I can do while I talk to my ISP for repairs?

Greetings zenmaldita,

I'm sorry to hear about your Wi-Fi! If you're experiencing an error 2002 while attempting to connect to the game via a mobile hotspot, but not while using your usual internet connection, it could mean that there is an issue with the hotspot connection itself. However, we could provide some general connection troubleshooting tips that may help. May I ask what platform you are currently using to play FINAL FANTASY XIV (PC, Windows, Mac)?

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