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Ever since patch 6.3, I've quite frequently had my game crash due to either the ffxiv.exe errors or the ffxiv.direct.exe error, and I'm not sure what I can do to fix it. Just now I was unable to log back into game until I was kicked out of the boss instance due to that .exe error. Is there anything I can do? (My drivers are up to date)
https://prnt.sc/CSpYWRtKP9Bu
Greetings Cellis49,
I'm very sorry to hear that you've been experiencing these issues since the patch. Would it be possible to ask if you could you provide a system report? You may do this by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' and copy and paste the information there into a reply here. Additionally, what troubleshooting have you tried so far to try and resolve this issue?
I hope we can be of assistance with this! Thank you for visiting the FINAL FANTASY XIV Technical Support Forums.
Hello Eenkalzet,
As far as troubleshooting, so far I've just made sure all my drivers were up to date and verified the integrity of my games files on steam, and I am currently intending to go a Restore Game Data. There has been times where the error the appears is a DirectX11 error and starting the game with DirectX9 will work at the time, but other times the ffxiv.exe error pops up instead. Below is the system info copy and paste
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\carlo\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (6 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.43
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16249.668MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28537.668MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.700GB SYSTEM_FREEDISC_SPACE 135.687GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.241GB SYSTEM_FREEDISC_SPACE 94.909GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 446.285GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 616.317GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5979.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8124.834 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2824
SYSTEM_GRAPHICS_DRIVER_DATE 1/14/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5979.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8124.834 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_8c2095f65ae28cb5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2824
SYSTEM_GRAPHICS_DRIVER_DATE 1/14/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Dell AC511 USB SoundBar)
SYSTEM_SOUND_DEVICE_ID {C5AF40A5-2CFF-43B7-9A99-D15C6A6A0989}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2022 19:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1F513A97-EB27-4BEA-ABB2-51A0470CF5BE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8924.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/25/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1D37A90-F781-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {85ED84F0-3654-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {85EF0B90-3654-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39CC00E0-C49A-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {85EF59B0-3654-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {85EFA7D0-3654-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39CC4F00-C49A-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39CC7610-C49A-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39CC7610-C49A-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39CC9D20-C49A-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47AA3DC0-4533-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B7DE600-3F58-11EA-8001444553540000}
SYSTEM_INPUT_NAME Dell
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91B2FAD0-7D90-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Text Input Application
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00009B3C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000686C
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00007D80
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00004A74
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000056C0
C:\Program Files (x86)\NETGEAR\A6210\A6210.EXE 000040B8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00006D4C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000084A8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000085E0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000023A8
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.7\Lightshot.exe 00008554
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000EC4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000081B0
C:\Program Files (x86)\Steam\steam.exe 00000D5C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00008F80
C:\Program Files\TeamViewer\TeamViewer.exe 00008758
C:\Program Files\WindowsApps\AppleInc.iTunes_12127.1.57051.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00008928
C:\Users\carlo\AppData\Local\Discord\app-1.0.9010\Discord.exe 00002EA0
C:\WINDOWS\Explorer.EXE 00003E9C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00007E24
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000A58
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003668
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001160
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00008E34
C:\WINDOWS\system32\ApplicationFrameHost.exe 00009430
C:\WINDOWS\system32\DllHost.exe 00008774
C:\WINDOWS\system32\SnippingTool.exe 00001F00
C:\WINDOWS\system32\conhost.exe 00002734
C:\WINDOWS\system32\rundll32.exe 000093B0
C:\WINDOWS\system32\sihost.exe 00001364
C:\WINDOWS\system32\svchost.exe 00009B78
C:\WINDOWS\system32\taskhostw.exe 000059F4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000065D0
C:\Windows\System32\CompPkgSrv.exe 00008338
C:\Windows\System32\RuntimeBroker.exe 000091F0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00009048
C:\Windows\System32\smartscreen.exe 00009784
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00008BDC
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00008E5C
F:\Program Files (x86)\Battle.net\Battle.net.exe 00005018
I don't know if you managed to fix your problem, but i had similar issues, and what helped me was to actually roll back my nvidia driver... the version i'm currently running is 526.98... hope it somehow helps you.
Greetings Cellis49,
We would like to apologize for the inconvenience you are experiencing. We would ask of you to please attempt the following to see if these suggestions can help with the issue you are experiencing.
- Did you notice this issue occurring after the update of the game as well as possibly after the update of the graphics drivers? We may also try the suggestion of your fellow adventurer of possibly rolling back 1 version to test if the error still persists.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, Nvidia, etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated. You may also try using the Windows sfc /scannow command in a command prompt window to check for errors.
- We can also suggest a full uninstall of the game. This will include clearing the Final Fantasy XIV folder that is located in the My Games folder. The location would be My Documents > My Games > Final Fantasy - A Realm Reborn (This folder will contain settings such as UI Settings, Macros & Screenshots. You may delete this folder or rename it and move it to a different location should you still wish to copy settings or save the screenshots in question)
If you do not see any improvements, please feel free to respond to this thread for further troubleshooting.
Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!
Hey Eenkalzet,
I noticed this issues shortly after the patch, and I only made the graphics updates afterwards. Since performing the restore game data, I've not had any crashes! So seems like that was able to resolve it. Thank you for all your help and suggestions
im having the same problem too, im using AMD GPU, check my post for details
Greetings Cellis49 and fellow Eorzeans,
Thank you for providing us with an update. I'm happy to hear that you were able to resolve this issue! As it seems that the problem is no longer present, I'll go ahead and move this thread to the 'Closed Concerns' subforums. For any fellow adventurers that are experiencing this or a similar issue, we ask that you create a thread of your own for further assistance.
Thanks again for visiting the FINAL FANTASY XIV Technical Support Forums!