Cannot login character (email support suggested I create a bug report on the forums)

Date & Time: 2/3/23 & 11:00PM
Frequency: Persistent
World name: Home World Seraph, current world Gilgamesh
Character name: Biggumus Smols
Area and coordinates: Was in a PvP match.
Steps:
1. Have character rename purchased on account.
2. Get discounted while in the middle of a duty while visiting another world.
3. Unable to log into character because I need to change my name, but cannot do that cause I need to return to home world, which I cannot do because I lost connection while in an instance.


Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Okonoko\Documents
FINAL FANTASY XIV ONLINE G:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 9 3950X 16-Core Processor (32 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 1302
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32683.820MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 45483.820MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.703GB SYSTEM_FREEDISC_SPACE 327.904GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5589.028GB SYSTEM_FREEDISC_SPACE 2426.745GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.483GB SYSTEM_FREEDISC_SPACE 3725.268GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 711.718GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24336.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.910 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2225
SYSTEM_GRAPHICS_DRIVER_DATE 10/5/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Dell AW3420DW (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {497E8E92-1212-4DC4-87D8-6E339FFBCF36}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.16
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2022 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {35CA0CB1-0DD7-4C01-AE42-BCCEFC310E65}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Headphones (Arctis 7+)
SYSTEM_SOUND_DEVICE_ID {1CB1F79A-5315-4666-9774-26F13A8FA8D3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2022 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {0619167C-9CCF-4108-9A7D-D7C4B2E75F72}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {2F533521-C2B0-4C3B-82CC-65DB94A9830F}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Chat (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {5A63051B-031C-48C2-9B2C-C9510A0D0F91}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 11.12.27.33
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2022 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {C2B5E4FE-C4DB-4E58-80F0-F9F3C7BF9E58}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 11.12.27.33
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2022 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Microphone (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {705ADDAC-2E9B-4F9C-8CFC-49430D163B73}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 11.12.27.33
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2022 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD9FF190-E989-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04E6DC90-9ED6-11EA-8002444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDA03FB0-E989-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77C5AAD0-135E-11ED-8001444553540000}
SYSTEM_INPUT_NAME Arctis 7+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77C5D1E0-135E-11ED-8002444553540000}
SYSTEM_INPUT_NAME Arctis 7+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77C5D1E0-135E-11ED-8003444553540000}
SYSTEM_INPUT_NAME Arctis 7+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68250EB0-A441-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDA066C0-E989-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDA066C0-E989-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Run Through The Tape - Discord
FINAL FANTASY XIV
ffxiv_02032023_061241_791.png ‎- Photos
backup
Steam
Task Manager
Volume Mixer - Headphones (Arctis 7+)
screenshots
Origin
Microsoft Text Input Application
Logitech G HUB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

DowOnline version 2.7.4
Adobe Flash Player 32 PPAPI
Battle.net
Call of Duty Modern Warfare
FileZilla 3.63.1
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Overwatch
Rockstar Games Launcher
Rockstar Games Social Club
Steam
The Elder Scrolls Online
Ubisoft Connect
Assassin's Creed Valhalla
Tom Clancy's The Division 2
Assassin's Creed Odyssey
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Mass Effect Legendary Edition
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 Redistributable (Arm64) - 14.26.28720
UE4 Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Microsoft GameInput
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Mass Effect Andromeda
Battlefield 2042 Open Beta
osu!
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apex Legends
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Guild Wars 2
Notepad++ (64-bit x64)
Riot Vanguard
Mafia II: Definitive Edition
Mafia: Definitive Edition
New World
Project Zomboid
Cyberpunk 2077
Monster Train
Hades
Red Dead Redemption 2
Risk of Rain 2 Dedicated Server
NARAKA: BLADEPOINT
STAR WARS™: Squadrons
Mass Effect™: Andromeda Deluxe Edition
Halo Infinite
ELDEN RING
Days Gone
Battlefleet Gothic: Armada 2 - Soundtrack
GWENT: The Witcher Card Game
STAR WARS™: The Old Republic™
DRAGON QUEST XI S: Echoes of an Elusive Age – Definitive Edition
Across the Obelisk
Mafia: Definitive Edition - Official Score
Metro Exodus Enhanced Edition
FINAL FANTASY VII REMAKE INTERGRADE
God of War
3D Aim Trainer
V Rising
Dune: Spice Wars
Battlefield™ 2042 Open Beta
Persona 5 Royal
GROUND BRANCH
Chorus Demo
Expeditions: Rome Demo
GUNDAM EVOLUTION
Marvel’s Spider-Man Remastered
DEATH STRANDING DIRECTOR'S CUT
Warhammer 40,000: Dawn of War II - Chaos Rising
Warhammer 40,000: Darktide Closed Beta
NARUTO SHIPPUDEN: Ultimate Ninja STORM 3 Full Burst
Stellaris
METAL GEAR SOLID V: THE PHANTOM PAIN
Sid Meier's Civilization VI
The Witcher 3: Wild Hunt
Valkyria Chronicles™
ARK: Survival Evolved
Middle-earth™: Shadow of War™
Squad
HELLDIVERS™
Metro Exodus
Divinity: Original Sin 2
Deep Rock Galactic
Warhammer 40,000: Space Marine
Warhammer: Vermintide 2
Battlefleet Gothic: Armada 2
Dead Cells
Mafia III Demo
Risk of Rain 2
Slay the Spire
Warhammer 40,000: Mechanicus
Splitgate (Beta)
World War Z: Aftermath
Tales of Arise
SCARLET NEXUS
Warhammer 40,000: Dawn of War - Soulstorm
Halo: The Master Chief Collection
SteelSeries GG 27.0.0
TeamSpeak 3 Client
Unlocker 1.9.2
Core Temp 1.15.1
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4480730)
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Paradox Launcher v2
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 522.25
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.3.8107.31782123
NVIDIA HD Audio Driver 1.3.39.16
NVIDIA Install Application
NVIDIA USBC Driver 1.50.831.832
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Samsung USB Driver for Mobile Phones
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000003E8
C:\Program Files (x86)\Origin\Origin.exe 000035F4
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 00005F0C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000014A4
C:\Program Files (x86)\Steam\steam.exe 00003A5C
C:\Program Files\LGHUB\lghub.exe 00002AA8
C:\Program Files\LGHUB\lghub_agent.exe 000037B4
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00004560
C:\Program Files\Logitech Gaming Software\LCore.exe 00003578
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 00003508
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30120.12007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000D34
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22112.142.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000021B8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002204
C:\Users\Okonoko\AppData\Local\Discord\app-1.0.9010\Discord.exe 00004440
C:\Users\Okonoko\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000037BC
C:\Users\Okonoko\AppData\Local\Programs\Opera\assistant\browser_assistant.exe 00000E0C
C:\WINDOWS\Explorer.EXE 00001C14
C:\WINDOWS\System32\svchost.exe 00004CAC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001F6C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002364
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001984
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004394
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004CE8
C:\WINDOWS\system32\DllHost.exe 000024B8
C:\WINDOWS\system32\SndVol.exe 00003D20
C:\WINDOWS\system32\rundll32.exe 000033BC
C:\WINDOWS\system32\sihost.exe 00001778
C:\WINDOWS\system32\svchost.exe 000054F8
C:\WINDOWS\system32\taskhostw.exe 00001A04
C:\WINDOWS\system32\wbem\unsecapp.exe 00003868
C:\Windows\System32\CompPkgSrv.exe 000043E4
C:\Windows\System32\GameBarPresenceWriter.exe 000023BC
C:\Windows\System32\RuntimeBroker.exe 00004634
C:\Windows\System32\SecurityHealthSystray.exe 00002EC0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000468
C:\Windows\System32\smartscreen.exe 0000239C
D:\Setup\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000042F4
D:\Setup\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003910
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000018AC
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000049E4
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000043E8