Crash to desktop(no error) in specific zones

Generally happens in stormblood and onwards content. Since there's no error I can't use event viewer to try and find the issue. I've reinstalled the game multiple times and messed with graphics settings however everytime i think the issue is fixed it happens again.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\joyfu\Documents
FINAL FANTASY XIV Online D:\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19845.234MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.339GB SYSTEM_FREEDISC_SPACE 362.387GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 121.918GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8019.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.268 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d1bd230cd08e7436\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2824
SYSTEM_GRAPHICS_DRIVER_DATE 1/14/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {C5AE8420-B069-49E3-B3F7-A23D92BBBF4F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2022 16:00:00
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {0D68E588-B524-40AD-AE08-89EFFB8C641E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/2/2022 16:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {07A1FDB3-015F-4315-8FA8-544E4266DD50}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8730.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/12/2019 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5313B760-2D2E-11ED-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5314C8D0-2D2E-11ED-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5314EFE0-2D2E-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {531516F0-2D2E-11ED-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {531516F0-2D2E-11ED-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53153E00-2D2E-11ED-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53153E00-2D2E-11ED-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {531739D0-2D2E-11ED-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {531739D0-2D2E-11ED-800A444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30139
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30139
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30139
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CrystalDiskInfo 8.17.14
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
RuneScape
Paragon: The Overprime
Paragon: The Overprime Final Test
Dead by Daylight
Ultimate Chicken Horse
FINAL FANTASY XIV Online
Wallpaper Engine
Warhammer: Vermintide 2
Risk of Rain 2
Overcooked! 2
Grounded
SteelSeries GG 30.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows PC Health Check
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30139
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30139
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 528.24
NVIDIA GeForce Experience 3.26.0.160
NVIDIA Optimus Update 39.4.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.4.0.0
NVIDIA FrameView SDK 1.3.8107.31782123
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.16
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.26.0.160
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.50.831.832
NVIDIA Virtual Audio 4.45.0.0
Update for Windows 10 for x64-based Systems (KB5001716)
OpenVPN 2.5.7-I602 amd64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Jagex Launcher\JagexLauncher.exe 000021C0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003584
C:\Program Files\Mozilla Firefox\firefox.exe 00002C54
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002200
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000B60
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 0000211C
C:\Program Files\SteelSeries\GG\apps\prismSyncV2\SteelSeriesPrismSync.exe 00001C2C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30120.12007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000032E0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 000019B0
C:\Users\joyfu\AppData\Local\Discord\app-1.0.9010\Discord.exe 000044DC
C:\WINDOWS\System32\rundll32.exe 00001270
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002820
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001CA4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002310
C:\WINDOWS\system32\ApplicationFrameHost.exe 000027D4
C:\WINDOWS\system32\DllHost.exe 00000B28
C:\WINDOWS\system32\conhost.exe 00002DC8
C:\WINDOWS\system32\sihost.exe 00000D14
C:\WINDOWS\system32\svchost.exe 00003B38
C:\WINDOWS\system32\taskhostw.exe 00003688
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003C2C
C:\Windows\System32\CompPkgSrv.exe 0000384C
C:\Windows\System32\RtkAudUService64.exe 000022F4
C:\Windows\System32\RuntimeBroker.exe 000014C4
C:\Windows\System32\SecurityHealthSystray.exe 00000F30
C:\Windows\System32\oobe\UserOOBEBroker.exe 000019D4
C:\Windows\System32\smartscreen.exe 00004484
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001D70
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000187C
C:\Windows\explorer.exe 00001D68
D:\Steam\GameOverlayUI.exe 0000335C
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004600
D:\Steam\steam.exe 00002F50
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001A88
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000788

Greetings unseenNyx,

I'm sorry to hear about these crashes that you've been experiencing. Are you noticing any patterns in when these crashes occur? Do they occur only in instances, areas of higher population, or at random? After having a look at the provided system report, I noticed that the game is currently installed on your D: drive. Usually, we would recommend installing the game on your primary C: drive, as having it elsewhere can cause certain issues. Additionally, it might also help to make sure that any anti-virus programs and/or your Firewall are temporarily disabled before launching the game (you can re-enable them after if the issue persists) and disable any overlays, mods, or injectors from the game or system as well (such as Nvidia Freestyle/Control Panel settings). Lastly, to minimize the chance of any other programs conflicting with the game, I would also recommend performing a clean boot by opening your Task manager and selecting the 'Start Up' tab. From there, disable all applications listed, and restart the PC.

I hope this helps! Thanks visiting the FINAL FANTASY XIV Technical Support Forums!