Important Notice About Purchases and Subscriptions

In late March, we are planning to change the payment processor used for purchases made on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store, and Square Enix Account Management sites. This change should not have an impact on most purchases, but we wanted to inform and clearly communicate to customers of any potential changes.

The change should not impact customers who are currently enrolled in a recurring subscription plan. However, future updates to an existing recurring subscription, such as starting a new recurring subscription or making updates to the payment method on existing recurring subscriptions, will be processed through the new payment processor. Switching an existing recurring subscription plan to the new payment processor will require the re-registration of their payment method. Although the current payment processor will continue to be available for a period following the change, we recommend updating an active recurring subscription after the change occurs as this will help prevent any account access disruptions in the event that the current payment processor is no longer available.

Furthermore, some of the existing payment methods will no longer be available following the change. While we hope to reintroduce some of the discontinued payment methods over time, we recommend considering alternate payment methods in the meantime. We apologize for any inconvenience this may cause. Please see below for affected payment methods.

Unavailable Payment Methods: JCB, Carte Bleue, SEPA (Sofort)
Available Payment Methods: Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Paysafecard

Additionally, customers may notice other minor differences following the change: the manner in which credit card charges show up on billing statements may be slightly different, or banks may request fraud verification on purchases that used to be approved without such additional steps. While the changes should not impact purchases, we do recommend our customers to review any charges made after the change for due diligence purposes, and to ensure any charges are for purchases made from Square Enix.

It is possible that with the change in payment processor, transactions that previously had no issues are now declined. In such cases, please contact the Square Enix Support Center (US: https://sqex.to/s5G9O EU:https://sqex.to/globalsupport) so we may look into and resolve the matter with you.

If you have any questions or concerns regarding the changes described in this announcement, please contact the Square Enix Support Center (US: https://sqex.to/s5G9O EU:https://sqex.to/globalsupport).

We wanted to provide an update to the list of the existing payment methods that will no longer be available following the payment processor change. While we hope to reintroduce some of the discontinued payment methods over time, we recommend considering alternate payment methods in the meantime. We apologize for any inconvenience this may cause. Please see below for affected payment methods.

Unavailable Payment Methods: Discover*, JCB, Carte Bleue, SEPA (Sofort)
Available Payment Methods: Visa, Mastercard, American Express, PayPal, Amazon Pay, Paysafecard
* Newly added.

If you have any questions or concerns regarding the changes described in this announcement, please contact the Square Enix Support Center (https://sqex.to/s5G9O).

We announced in January that changes to the payment processor used for making purchases on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store, and Square Enix Account Management sites would occur at the end of February. The change to the payment processor is now scheduled for the end of March. We apologize for the inconvenience this delay may cause, and thank you for your patience while we complete the change in payment processors.