FF14 crashes during Log-In with specific character

I've been experiencing this issue ever since I went from PS5 to PC: I start the game over Steam, get to the title screen no problem, can choose my character, I even get to the loading screen - and then it crashes, with no error message. My PC is not having any problems after the crash, I can start the game again almost immediately.
However, I can log in with a second character without any problems. My main character is in New Gridania, while the second character is in the outskirts of Limsa Lominsa if that makes any difference.
I already re-installed the launcher and the game, I reinstalled graphics drivers and the problem still persists. The PC is new and recently bought, Windows 11 has just been freshly installed.

Okay, it tried it on the Playstation and the game works without any problems. I could teleport my main char out of Gridania and then it worked on the PC. But as soon as I teleport back to Gridania, the game crashes instantly.

Edit: I tried teleporting my character to Limsa Lominsa and it crashes there too on the PC. For some reason, my PC instantly crashes in the hub cities

System Information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\osiri\Documents
FINAL FANTASY XIV Online D:\Spiele\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-Bit-Version (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i5-11300H @ 3.10GHz (8 CPUs), ~3.1GHz
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SYSTEM_BIOS F.20
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) Iris(R) Xe Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) Iris(R) Xe Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8064.996 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_237b1b6e9066be9c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_237b1b6e9066be9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_237b1b6e9066be9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_237b1b6e9066be9c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0101.1994
SYSTEM_GRAPHICS_DRIVER_DATE 5/13/2022 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3050 Ti Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3050 Ti Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12040 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_f21aa95524098c8b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_f21aa95524098c8b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_f21aa95524098c8b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_f21aa95524098c8b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.2802
SYSTEM_GRAPHICS_DRIVER_DATE 12/22/2022 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speaker (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {4B690BCA-FB1B-4F5E-B2F1-1CF34718E0B6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9313.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 2/15/2022 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
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SYSTEM_INPUT {E531FB00-91CB-11ED-8001444553540000}
SYSTEM_INPUT_NAME Konvertiertes PDC (Portable Device Control)-Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E532E560-91CB-11ED-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E533CFC0-91CB-11ED-8005444553540000}
SYSTEM_INPUT_NAME Konvertiertes PDC (Portable Device Control)-Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E533F6D0-91CB-11ED-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E5341DE0-91CB-11ED-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E5349310-91CB-11ED-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E5350840-91CB-11ED-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME 2.4G Wireless Receiver
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SYSTEM_INPUT {E535CB90-91CB-11ED-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
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SYSTEM_INPUT {E53619B0-91CB-11ED-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E53AFBB0-91CB-11ED-8022444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E53619B0-91CB-11ED-801B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E5370410-91CB-11ED-801D444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
FF14 crashes during Log-In with specific character - Antworten – Mozilla Firefox
Posteingang - osiris.sieben@gmx.de - Mozilla Thunderbird
Steam
DBeaver 22.3.2
Freunde - Discord
Signal
Einstellungen
Einstellungen


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Iron Harvest - Rusviet Revolution
Iron Harvest - Operation Eagle
SKALD: Against the Black Priory - Demo
SpellForce 3 - Fallen God
Iron Harvest
MSI Afterburner 4.6.5 Beta 4
Brave
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
RivaTuner Statistics Server 7.3.4 Beta 6
Steam
Unity 2021.3.16f1
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
GOG GALAXY
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Python Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
7-Zip 22.01 (x64)
Mozilla Firefox (x64 de)
Mozilla Thunderbird (x64 de)
Mozilla Maintenance Service
PostgreSQL 15
Trepang2 Demo
Guild Wars 2
Selaco Demo
FINAL FANTASY XIV Online
Unity Hub 3.4.1
WinRAR 6.11 (64-Bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Python 3.11.1 Standard Library (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Python 3.11.1 Core Interpreter (64-bit)
Python 3.11.1 Documentation (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Python 3.11.1 Tcl/Tk Support (64-bit)
Python 3.11.1 Development Libraries (64-bit)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Python 3.11.1 Executables (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
NVIDIA Grafiktreiber 528.02
NVIDIA PhysX-Systemsoftware 9.21.0713
NVIDIA HD-Audiotreiber 1.3.39.16
NVIDIA Install Application
Python 3.11.1 pip Bootstrap (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Python 3.11.1 Utility Scripts (64-bit)
Python 3.11.1 Test Suite (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\108.0.1462.76\msedgewebview2.exe 00000BD0
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001D88
C:\Program Files\Mozilla Firefox\firefox.exe 00002038
C:\Program Files\Mozilla Thunderbird\thunderbird.exe 00000C20
C:\Program Files\WindowsApps\MicrosoftTeams_22336.907.1742.9730_x64__8wekyb3d8bbwe\msteams.exe 00001B04
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_422.33900.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00000654
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00004684
C:\Users\osiri\AppData\Local\DBeaver\dbeaver.exe 000042EC
C:\Users\osiri\AppData\Local\Discord\app-1.0.9008\Discord.exe 000034B8
C:\Users\osiri\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C5C
C:\Users\osiri\AppData\Local\Programs\signal-desktop\Signal.exe 00002A40
C:\Windows\Explorer.EXE 000019C4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001D9C
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_95bc605201b64517\igfxEMN.exe 00002AF0
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C:\Windows\System32\RuntimeBroker.exe 00003460
C:\Windows\System32\SECOCL64.exe 00000820
C:\Windows\System32\SearchProtocolHost.exe 00004614
C:\Windows\System32\SecurityHealthSystray.exe 000021AC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004944
C:\Windows\System32\smartscreen.exe 000025FC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001FD8
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C:\Windows\helppane.exe 000038E4
C:\Windows\system32\ApplicationFrameHost.exe 000040A0
C:\Windows\system32\DllHost.exe 0000384C
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C:\Windows\system32\conhost.exe 000045B8
C:\Windows\system32\sihost.exe 00002C8C
C:\Windows\system32\svchost.exe 000028B4
C:\Windows\system32\taskhostw.exe 00003820
D:\Programme\Unity Hub\Unity Hub.exe 00002334
D:\Programme\Unity Hub\UnityLicensingClient_V1\Unity.Licensing.Client.exe 00004BE8
D:\Spiele\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 000044F4
D:\Spiele\GOG Galaxy\GalaxyClient Helper.exe 00004498
D:\Spiele\GOG Galaxy\GalaxyClient.exe 00002D18
D:\Spiele\GOG Galaxy\python\python.exe 00004584
D:\Spiele\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000299C
D:\Spiele\Steam\steam.exe 00000A84
D:\Spiele\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004BF8

I'm still experiencing the issues. On the Playstation, there are no issues, but on PC, I can't get past the Log-In. I stay in the queue, I get to the loading screen and then immediately crash to desktop.

Same issue here. Really starting to tick me off.

A complete reinstall actually fixed it for me. Although I also did a bunch of stuff at the same time (install drivers from my laptop's manufacturer, change the install directory)

Quote:

---

Originally Posted by Hhashzhkhenh

A complete reinstall actually fixed it for me. Although I also did a bunch of stuff at the same time (install drivers from my laptop's manufacturer, change the install directory)

---

I'm glad to hear that you fixed it! Sorry to be a pain, but how do you perform a complete reinstall? Mine's downloaded via Steam, by the way.

Quote:

---

Originally Posted by Karistotle

I'm glad to hear that you fixed it! Sorry to be a pain, but how do you perform a complete reinstall? Mine's downloaded via Steam, by the way.

---

Don't worry, I have steam, too :) I deinstalled it via steam first (right klick in steam an choose "uninstall"). Then I went into the steam folder and deleted the Final Fantasy 14 folder, just to be safe. Then I went into my Documents on Windows and into the "My Games" folder and deleted the Final Fantasy 14 folder there as well. Hope it works for you!

Greetings fellow Eorzean,

I am happy to hear that the issue was able to be resolved through a reinstall of the game and deletion of the game's local files. As the issue has been resolved, I will be moving this thread to the 'Closed Concerns' subforums. For any other players that are still experiencing this issue, please feel free to create a new thread to bring attention to this.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!