[Crystal] Balmung World Technical Difficulties (Sep. 26, 27)

We are currently experiencing technical difficulties with the World below.
The issues are currently being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From approximately Sep. 26, 2022 03:59 p.m. (PDT)
From approximately Sep. 26, 2022 22:59 (GMT)
From approximately Sep. 26, 2022 23:59 (BST)
From approximately Sep. 27, 2022 8:59 (AEST)

[Details]
- Unable to access affected Worlds.
- Unable to travel to affected Worlds via World Visit System or Data Center Travel System.
- Unable to change Home World to that of the affected World using the Update Home World service.
- Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
- Unable to use free company chat when visiting another World while Home World is affected.
- Unable to use some FINAL FANTASY XIV COMPANION app features while Home World is affected. Additionally, characters visiting or data center traveling to the affected World will be unable to purchase from the markets using FINAL FANTASY XIV COMPANION app.


[Cause]
Under investigation

[Affected]
Crystal Data Center
Balmung World

We are pleased to announce that the technical difficulties with the World listed below have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Sep. 26, 2022 from 3:59 p.m. to 4:55 p.m. (PDT)
Sep. 26, 2022 from 22:59 23:55 (GMT)
From Sep. 26, 2022 23:59 to Sep. 27, 2022 00:55 (BST)
Sep. 27, 2022 from 8:59 to 9:55 (AEST)

[Details]
- Unable to access affected Worlds.
- Unable to travel to affected Worlds via World Visit System or Data Center Travel System.
- Unable to change Home World to that of the affected World using the Update Home World service.
- Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
- Unable to use free company chat when visiting another World while Home World is affected.
- Unable to use some FINAL FANTASY XIV COMPANION app features while Home World is affected. Additionally, characters visiting or data center traveling to the affected World will be unable to purchase from the markets using FINAL FANTASY XIV COMPANION app.

[Cause]
Server program error

[Affected]
Crystal Data Center
Balmung World