DC mid duty, can't visit homeworld and cant change name

Please help! I'm stuck in name change loop and can't get out. customer support took forever to reply.

Bug Summary:

Date bug occurred (Month/Day/Year): 9/8/2022
Time bug occurred (Please provide time and time zone): 1PM GMT+7
Frequency: one time
World name: Tonberry (home world Kujata)
Character name: Oi Cant
Class/Level: Sage 81
Party or solo: Solo
In-game time:
Area and coordinates:
Steps taken to produce bug:
1. Paid for name change
2. Disconnected mid duty while on another world
3. Can't log back in because game forced me to change name
4. Can't change name because I can't return to home world due to disconnect mid duty

URL to Screenshot(s) of Bug: https://imgur.com/a/CyUdbYd

Connection Specs
- Type of internet connection/provider: LAN/AIS
- Modem maker/model number: Asus