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Good morning.
It started yesterday when I was getting this message. I've tried a lot of the fixes on my with no dice. I've tried resetting the system settings and restoring game files, and that doesn't work. Now it's at a point whenever I try to start downloading, it'll come up with "unable to complete version update", and when I click the "ok" button" on the box, I'm having to perform a task manager reset due to the launcher locking up.
Greetings fellow Eorzean,
We apologize for the inconvenience. If you are experiencing an issue with updating the game files, you may be having transmission or connection issues. Please try these general troubleshooting steps to see if they resolve the issue:
■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.
■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.
■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.
■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.
■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:
- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.
■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.
■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.
*For details, please consult with the manufacturer of your router.
▼TCP
54992～54994
55006～55007
55021～55040
Should the issue persist, we advise contacting your Internet Service Provider to file a report as the issue may be related to the routing of your connection to our servers as do not have control over the nodes in between locations.
We hope this information is helpful.
Thank you for contacting the Final Fantasy XIV Technical Support Forums!
same here, still doing the normal troubleshooting steps and decided to check here if it was a known problem.