weird ingame freezes

hi everyone, i've been getting these weird freezes ingame. they'll happen where the game just stops but the audio keeps playing, nothing else lags or anything. even other programs running just fine in the background, it's just the game where the image locks up. it happens for maybe 1-5 seconds then it's back to normal. it feels like it's random, so i can't really say when or why they'd happen :(

i've tried restoring the game through the launcher, and that fixed it for a few days but i noticed it happening again earlier in a dungeon in the middle of a pull. wondering if there'd be any ways for me to further diagnose this?

thanks!

specs:
intel i3-7100
8gb ram
windows 10
installed on ssd
1050 2gb

I hear from a lot of people that they're having DirectX related issues. I had the same problem. Sometimes it froze a few seconds and I could start playing again. Other times I got the "A Fatal DirectX error has occurred (11000002)" error message and the game terminated (very fun as a white mage).

Anyway, I installed any windows update left in the queue, and updated my graphics card driver and the issue seems to be resolved.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

sure!
i think it's also good to note that i'm also going to try what magiqa suggested with doing any windows updates i still have and testing that out later, as well. but for the time being, here's my report (:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\snii_\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (4 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 3402
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8132.629MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10948.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.464GB SYSTEM_FREEDISC_SPACE 1161.728GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 931.368GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1977.367 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4066.314 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvrfi.inf_amd64_8a8d14ff73d557f2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrfi.inf_amd64_8a8d14ff73d557f2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrfi.inf_amd64_8a8d14ff73d557f2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrfi.inf_amd64_8a8d14ff73d557f2\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1640
SYSTEM_GRAPHICS_DRIVER_DATE 6/5/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {151AC611-0486-4B06-ACD2-DFADF4B405DE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/15/2016 20:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B876A2E0-2B13-42FE-B3B9-94C1C41B905C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/15/2016 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {793BC7D0-23AF-11E8-8002444553540000}
SYSTEM_INPUT_NAME HCT Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79439000-23AF-11E8-8003444553540000}
SYSTEM_INPUT_NAME HCT Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4D4FB50-03FE-11EB-8001444553540000}
SYSTEM_INPUT_NAME MSI GM08 OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4DAA0A0-03FE-11EB-8002444553540000}
SYSTEM_INPUT_NAME MSI GM08 OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
weird ingame freezes - Google Chrome
general - Discord
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Fallout 2 Unofficial Patch 1.02.31
Google Chrome
Microsoft Edge
Microsoft Edge Update
Oblivion mod manager 1.1.12
OpenAL
Origin
PCSX2 - Playstation 2 Emulator
Skype version 8.81
Steam
Tablet Driver V8.01
The Elder Scrolls Online
Updated Unofficial Fallout 3 Patch v2.3.2
WebStorage
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FOMM 0.14.14.5
Microsoft_VC90_CRT_x86
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Samsung Data Migration
Java Auto Updater
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Minecraft
ASUS Boot Setting
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
Fallout Fixt 0.81alpha (Fixes Only)
Realtek Ethernet Controller Driver
Intel® Security Assist
HP Update
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dual-Core Optimizer
Apple Software Update
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Refresh Manager
Adobe Reader XI (11.0.23) MUI
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Media Streamer
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Launcher Prerequisites (x64)
Intel® Small Business Advantage
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
Microsoft XNA Framework Redistributable 4.0 Refresh
Dragon Age™: Inquisition
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
NMM
Avast Free Antivirus
CPUID CPU-Z 1.83
Git version 2.18.0
GShade 3.4.1
Guild Wars 2
Mozilla Firefox 64.0 (x64 en-US)
Mozilla Maintenance Service
Ranch Simulator
Hades
Fallout 76
Dragon Age™ Inquisition
Balls Royale
Old School RuneScape
Realm of the Mad God Exalt
EverQuest Free-to-Play
Starbound
Worms Armageddon
Fallout 3 - Game of the Year Edition
Fallout: New Vegas
Viscera Cleanup Detail
The Elder Scrolls Online: Tamriel Unlimited
Shadowrun: Hong Kong - Extended Edition
Fallout 4
Fallout
Fallout 2
Undertale
Golf With Your Friends
Borderlands 2
Deep Rock Galactic
Megaquarium
BioShock
Muse Dash
Love Letter
Unreal Development Kit: 2012-07
WinRAR 6.11 (64-bit)
Intel(R) Chipset Device Software
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 301 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
paint.net
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP Officejet 4630 series Basic Device Software
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Windows Setup Remediations (x64) (KB4023057)
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Windows PC Health Check
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 516.40
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
Apple Mobile Device Support


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\HomeCloud\Media Streamer\ASUS Media Streamer\ASUSWSAgent.exe 00003318
C:\Program Files (x86)\ASUS\HomeCloud\Media Streamer\ASUS Media Streamer\DLNA\DMS\AODMS.exe 00003218
C:\Program Files (x86)\ASUS\HomeCloud\Media Streamer\ASUS Media Streamer\ShareEdit.exe 00003044
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000037C8
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 000032C4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021D8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002BE0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000185C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002CDC
C:\Program Files (x86)\Steam\steam.exe 00002D20
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002C34
C:\Program Files\HP\HP Officejet 4630 series\Bin\HPNetworkCommunicatorCom.exe 00002EDC
C:\Program Files\HP\HP Officejet 4630 series\Bin\ScanToPCActivationApp.exe 00002EA8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000954
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002834
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000272C
C:\Users\snii_\AppData\Local\Discord\app-1.0.9005\Discord.exe 000034BC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002308
C:\Windows\Explorer.EXE 00000590
C:\Windows\System32\RuntimeBroker.exe 000024F8
C:\Windows\System32\SecurityHealthSystray.exe 00000710
C:\Windows\System32\smartscreen.exe 000022D8
C:\Windows\System32\svchost.exe 000023F4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002048
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000299C
C:\Windows\system32\ApplicationFrameHost.exe 00003618
C:\Windows\system32\DllHost.exe 00002784
C:\Windows\system32\SettingSyncHost.exe 000027D4
C:\Windows\system32\conhost.exe 00002200
C:\Windows\system32\sihost.exe 00001140
C:\Windows\system32\svchost.exe 00002110
C:\Windows\system32\taskhostw.exe 00001CA0

very late but i managed to avoid the freezes by playing in borderless window and not tabbing out. if i tab out, i get at least one freeze before it goes back to normal. tried keeping my drivers and windows up to date since but i’m not sure if that helped at all.

quick update to say that not tabbing out isnt a solution LMAO got another freeze last night so i guess ill just try and put up with it until a solution’s figured out “orz